Not only is the service pathetic--the shop owner/attendant is a complete idiot--a total scam artist. I picked up the truck dirty and with bald tires--clearly he didn't maintain his fleet. I also cleaned it after use and he had the gall to charge me for cleaning. He also doubled my mileage charge plus added a bunch of other fraudulent charges. Absolutely stay away from this business!!Stig L.
Moving Truck Rental in Honolulu, HI at Oahu Pool & Spa
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Honolulu, HI 96825
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The only reason I wouSandra M.
I tried to use the internet to do a mobile check in, and the experience was a catastrophe. I don't blame the location, I blame U-Hauls general site. I would be very apprehensive to use it againAdam E.
Parking lot is really easy to maneuver.Brian P.
With this pandemic going on being charged per mile should be waivedBrandon V.
I thought it was a perfect experience. The gentleman working was nice and professional. It was easy to pick-up and easy to drop off. The truck was perfect and had everything I needed to move a couch. Overall, I was very happy with this location and will come back if needed in the future. I will also recommend this location to my friends and family. Thank you so much!Lesley I.
Cashier/ check in person had the feeling of an older male, straight forward what you see is what you get type of person. I can deal with that but, that's why rating was average. I was also charged for the use of the dolly and moving blankets that were already in the truck. I asked before leaving the property if I could take them out of the truck because I would not need them and it is taking up space at the entry of the truck where we would be moving things in and out and stacking furniture along the previous wall space. I was given the look of it's not that much space, but I told the clerk that I need the space and the extra stuff that I don't need is in the way and I would like to take out the dolly and moving blankets out and leave them in the store. I was reluctantly told okay and I left the items in the store. When my final bill came, I was charged $5 for the dolly and $5 for the moving blankets. I emailed a reply to the supplied email and have gotten no response. I will call on Monday as they are closed on Sundays.Blane C.
Make a bigger more visible uhaul sign. Couldn't see for awhile as its on the bottom of the window.jadelynn C.
It was an overall good experience Service was excellentRoberta S.
The online return app did not work even though I had my location services on. Maybe there can be an alternative method, like taking a picture of the location since that would be time stamped also.Clesson P.
Vehicle was dirty & dusty inside, windows were dirty inside & out. This location is not following COVID-19 safety protocol, vehicle was not cleaned from the last rental. Office was not open for 9:00am reservation.Wanda S.
It's nice to have U-haul in Hawaii Kai because it makes moving items from one place to the next easy. Odering on-line is quick, and the Hawaii Kai office is in the Kalama shopping center and the people are friendly and provide prompt service. For your moving needs give them a call.PAULA G.
The chrckin was overly rigorous as done online which is what the people there recommended. Also the vehicle shook forward and backward constantly after hitting speeds of 35 mph and faster.Joel K.
Great service and convenient! Thank you!Dana H.
Location is great for East Oahu and Waimanalo residents. Bill at the desk who helped me when I picked up vehicle was mice and helpful. Good experience and services.Lloyd T.
Uhaul represantative stole from me. He force fed me the insurance when I clearly declined it in my reservation, jacked up the gas gauge over by $20 of where it actually was and lower my miles that what it really was as well. He hang up the phone when asked for explanations. Deceiving, crooked, shady transaction. Please make sure you destroy in personal info, that representative can't be trusted at all. Be aware of him, he's a crook and a thiefAndrei R.
Very smooth transaction.Gary H.
I was charged $20 for an 'after hour fee' that was not disclosed at the time of rental. Had I known, I would have returned the trusk earlier when the store was open, but I was told just to drop the key in the slot if they were closed, and no mention of the fee was made. dispapointed at the nondisclosure.Kirk B.
Great service at Oahu Pool and Spa.Brian L.
Great friendly service!Jonathan C.
This service is amazing especially if you live in Hawaii Kai and moving someone to WEST side. The 2 gentlemen In OAHU POOL and SPA store also give wonderful customer service. If you need POOL supplies if appears they have it all!!!Diane A.
The experience with the vendor was fine. No issues. Well maintained van. However, my pick-up location was almost 14 miles away from the zip code that I designated. This caused another two hours of driving in tourist filled roads and in areas that I would not have driven a UHAUL, such as along a mountainside next to the ocean.Kenton B.
If the location doesn't have the equipment needed and customer needs to travel additional miles to other locations there should be an $ adjustmentCy A.
Convenient locationSteve C.
Van was clesn snd in wxcellent condition. Good customer service!Judy S.