Drop this location as fast as possible. The location was difficult to get to due to poor directions. More than one customer had issues finding it. The name on the sign did not match the name on the website. Once there the customers were low priority. The storage facility for the equipment was unsecured, allowing for damage or theft at the renter's expense since there was no one to take possession of the returned equipment.
NEILL C.
Moving Truck Rental in Houston, TX at Heights Autos
(Concessionnaire U-Haul dans le voisinage)
2117 Shepherd Dr
Houston,
TX
77007
Services dans cet établissement :
Pour nous contacter
2117 Shepherd DrHouston, TX 77007
Services dans cet établissement :
Heures
- Lun - Jeu : 9h am à 6h pm
- Ven : 8h am à 6h pm
- Sam : 8h am à 5h pm
- Dim : 9h am à 1h pm
One-Way and In-Town Local Rentals in Houston, TX 77007
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
inside of trailer hadn't been swept and was filthy; inside of the facility was filthy too
Eugene S.- Rating:
- 1.0
Horrible customer service
ZACHARIAH P.- Rating:
- 2.0
The app check in is slow and a waste of time. Gas was not filled where it said it was suppose to.
James G.- Rating:
- 1.0
The worst service and the worst experience. I would not recommend working with them.
RYAN H.- Rating:
- 4.0
Friendly service from this location.
TIM B.- Rating:
- 1.0
The address provided to me for pickup was incorrect. The equipment I rented (dolly/blankets) were unavailable. When picking up the Uhaul, we were given the keys but then had to call someone to move another Uhaul truck that was blocking us from getting the truck we rented. The guy at checkout was nice but the overall experience was stressful and chaotic.
LAURA LEIGH W.- Rating:
- 3.0
When you have to prepay for miles and I estimate 40 miles and only use 9 I should have been refunded the 31 miles at the $1.09 per mile I paid. Was told I'd get an email and never did. Cannot recommend this location. Employee was very polite, but getting charged for miles unused is a total ripoff.
JOSEPH D.- Rating:
- 3.0
The truck was not in the best shape but looked ok from a distance. The driver door did not close well and various warning lights would come on. Included tire inflation (after blowout) airbag and for part of the trip engine light.
DANIEL G.- Rating:
- 5.0
The location is great for people living in the heights. Very easy for pick up and drop off.
ARIELLE S.- Rating:
- 4.0
Reliable vehicle. Check out and in process streamlined. No hassle and very easy experince. Greatly appreciated!
FRANCISCO J JR Z.- Rating:
- 3.0
An improvement would be to have the reserved truck ready to just get into and use. I had to wait for office to open and then took time to get the vehicle moved (others were blocking it) and then get going. I had movers waiting for me so I needed/expected to simply pick up the keys and go.
Mary B.- Rating:
- 2.0
The website lists this location as open on Sunday, It was not. A mechanic's shop was taking care of the business and nobody seemed to know how to check in a truck. The fuel gauge was in the exact place it was when I picked it up, yet they charged me for gas. What a crock. I had a place picked out that is large, open on Sunday and was near where I unloaded. But, the personnel at Uhaul told me to take it here instead.
JAMES S.- Rating:
- 1.0
Charged me for an extra dolly. When I called, they refunded to cash instead of the card, which means that I never saw the refund. Not worth calling again, pretty sure that this is the way they do business. The good news, I use to get my car/motorcycle inspected there and those days are over.
SCOTT B.- Rating:
- 2.0
This location has a big lot for the area but it is always muddy and that is one reason the trucks are dirty. The owners of this location have not figured out customer service so don't expect help or questions answered willing. I know they have been representing Uhaul for a while but seem to not know very much about the Uhaul app or care about the customer at all.
ROBERT M.- Rating:
- 3.0
Truck needed to be cleaned and sanitized.
SHEBA O.- Rating:
- 1.0
Terrible service. Truck was parked on a hill in the mud. They handed me keys and told me to go get the truck. Truck was filthy inside and out. I asked them to clean it and pull it off the hill. They did not clean. My ride was told to leave by the owner making faces and shooing her off. Super rude.
Rubina A.- Rating:
- 1.0
This location is not going to have equipment ready. They will leave you to go find unit and not offer to help. Then unit was behind another one so no way to get it out. Had to wait for them to get keys and move. Completely unhelpful!
Carol R.- Rating:
- 1.0
Horrible experience. The app check in process was a pain. I ordered furniture blankets which I was charged for but did not receive. It was very very inconvenient to have to find blankets that had been packed to use around furniture.
Sean O.- Rating:
- 1.0
Next time you could include everything on the reservation. The truck I picked up from this location didn't have the equipment that was requested in the reservation. I had to drive to multiple uhaul locations just to pickup an appliance dolly. Terrible experience. Save your time and money. I wouldn't rent from here again l.
Andrew P.- Rating:
- 4.0
Individual renting out the U-haul was 10 minutes late. That's me getting my u-haul 10 minutes later than my reservation time. Lateness aside, he was quick at dealing with the multiple customers waiting for their pickup and easy to deal with.
DEAN D.- Rating:
- 1.0
We rented additional equipment online (dolly and pads) but when we got there nothing was available The attendant said they dont offer those at that location anymore and when i asked why is it available online he laughed on my face and said i dont know Our moving experience was a nightmare without the dolly
JOSEPH P.- Rating:
- 2.0
Original pickup location 20 miles from my house said when I arrived, they no longer were in Uhaul business. Second location instructions to location were wrong. I found location after giving up by driving into a field of Uhaul trailers off Durham street
ARTHUR W.- Rating:
- 3.0
The listed address was difficult to locate by GPS. Needs to be updated. Also having a drop off location close to destination would have been more efficient. Example, my destination was 12336 Gulf Freeway Houston, TX 77034. My drop off location was way past many other U-Haul locations, while there was one only five minutes away.
BENJAMIN R.- Rating:
- 3.0
The people were perfectly fine. I tried to pick up the truck through the mobile app but the person wouldn't let me get it because he couldn't call my fiancé or something. The truck was junk, it kept pulling to the right and went into skids three times. If I wasn't used to them from driving up north, that thing would have flipped.
HOWARD B.