This place was horrible to rent from. There was staff that looked homeless sleeping in the common seating area. The vehicle was in HORRIBLE condition. Not road safe at all, the horn would go off if you put pressure on the steering wheel. Vehicle was dirty inside. The location entry and exit ramp shouldn't be legal in its current set up condition either. And the cherry on top was the vehicle had ZERO gas. I was given a "discount" but I had to return it with the tank at 1/4. Very unprofessional. Get an employee to fill the tank. Owner was nice, but clearly lazy and dirty. I would never recommend this location to anyone. And would actually like to file a complaint
ELIZABETH G
Heights Autos
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Houston, TX 77007
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
access is difficult because of on-going road construction
CHRISTOPHER FI will be calling the U-Haul customer service line today to resolve this issue further, but the U-Haul experience was nothing like I have ever experienced before. I have rented many trucks from U-Haul with no problems, but I was given a defective truck with a broken steering column that was incredibly dirty and had a broken hitch electrical system. I should not have been allowed to take that truck on the road because it was not safe. I was told when arriving that the truck was available but my rented Auto Transport in dolly was not. I had to take the truck to a neighborhood U-Haul to pick up the auto transport which was a complete mess. They were incredibly unprofessional and yelled at me when I refuse to take the auto transport that was not Street legal. The vehicle had straps that were Rusty and torn, a lighting system that did not work, and a flat tire on the back left driver side Tire. They even attempted to get me off the property with the new car and transport before I received the new contract because they had to swap out the current truck that I brought with a new one who had a working electrical hitch connection. When I refuse to leave without the contract indicating that I was the legal driver of the truck, they yelled at me and I had to wait until the manager who is doing the U-Haul stuff came out of the bathroom to finish the paperwork. The auto transport they gave me was not legal or safe to go on the road. The neighborhood U-Haul was also an auto body shop, and they knew very well that it was not legal and they still let me go on the road. The next morning the tire was completely flat after they had put some air in it saying that I shouldn't worry, but I had to call roadside assistance to get the tire replaced. Additionally, there was also broken glass shards all in the cabin of the vehicle because the window must have been replaced before I had rented it.
Gavin FTerrible location.
Jonathan SFriendly staff, easy pickup, easier dropoff.
Chris P