My mileage usage was incorrectly recorded and had I not had the diligence to ensure I was properly charged, I would have been considerably overbilled. When I brought it to the attention of the staff they had no valid explanation other than I guess we owe you a refund. I found this alarming and suspicious.
RICKEY L.
Moving Truck Rental in Houston, TX at Summerwood Self Storage
(Concessionnaire U-Haul dans le voisinage)
14411 W Lake Houston Pkwy
Houston,
TX
77044
Pour nous contacter
14411 W Lake Houston PkwyHouston, TX 77044
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 6h pm
- Dim : 10h am à 5h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Houston, TX 77044
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
It was an easy in and out process. Thank you Elizabeth, very friendly.
VILMA P.- Rating:
- 2.0
My uhaul wasn't available, picking it up delayed my day an hour and I lost valuable time as I'm an event planner and it made me late. I had to leave and come back to the location before she found me another truck to rent. Your policy states the truck can possibly be rented out if you don't arrive within 15 minutes but it does nothing for the customer if our rental isn't available. Still very upset about this
KRYSTAL T.- Rating:
- 5.0
Patty was very knowledgeable, she was working with someone on the phone and me also. Multitasking. Personality plus. Many, Many Thanks
Carol C.- Rating:
- 4.0
Thanks
deanna H.- Rating:
- 5.0
My rep was great friendly and very knowledgeable. SHE HAD GREAT CUSTOMER SERVICE
ARLISICIA B.- Rating:
- 5.0
The owners and staff here are fantastic! I would recommend them to anyone! I appreciate kindness and professionalism.
TRINA B.- Rating:
- 5.0
Nothing...very courteous and pleasant folks. My new "goto" for the 5x8's I use.
JOE G.- Rating:
- 2.0
Well I told the lady to put 100 miles but she didn't she put 40 and that made me pay way more then I had in my account now it's overdraft
ALBERTA P.- Rating:
- 5.0
I was very happy with service! I was helped very promptly, a very helpful person, and friendly, i would rent there again, she needs to be recognized for excellent service.
JEFFREY M.- Rating:
- 5.0
Love the customer service, they came out and greeted us. Very friendly best U-Haul service i have had in years!!! I will rent from them again.
Richard D.- Rating:
- 5.0
Absolutely wonderful customer service, thank you Pat and Elizabeth.
Armando E.- Rating:
- 4.0
I was charged a $25 cleaning fee even tho the uhaul was spotless when I returned it. I even double check to make sure it was spotless when I arrived back to the drop off place. I made sure I cleaned it out.
DARMOND L.- Rating:
- 5.0
Very excellent customer service!!!
CHRISTIAN F.- Rating:
- 5.0
very professional and nice.
NATYFFIA J.- Rating:
- 1.0
I ordered a 10 foot truck and all I was able to get was a van. I didn't even get a discount, and I had to make more trips with a van. Horrible experience
DANIEL C.- Rating:
- 5.0
The attendant was extremely friendly and helpful. Would definitely recommend.
Andre V.- Rating:
- 5.0
Very personable!!!
GERALD L.- Rating:
- 1.0
Truck have a word lock, i was charged for 2 days and i unavailable to use it because the word lock on the truck, no one was there to help take it off, uhaul emergency call center try to charge me to take the look off
JOSE G.- Rating:
- 5.0
Agent promptly & pleasantly met me at the truck and completed the return in good order & time.
William W.- Rating:
- 4.0
The young lady was very helpful and courteous. Best customer service I've experienced in a long time.
Jiawana F.- Rating:
- 5.0
Continue providing exceptional service just like you are!
Cherry R.- Rating:
- 5.0
Quick and easy
Sherrier W.- Rating:
- 1.0
Their poor maintenance program left me stranded on the highway in the middle of the night. Apparently they are not checking air pressure in the tires, tread wear, how old the tires are, and if they are dry rotted. In addition when I was leaving initially I received a hey can you verify the condition message in which I was sent photos of a very new looking trailer but received an obviously abused trailer. Please check out the equipment THOROUGHLY if you are renting.
MAX LEE S.- Rating:
- 5.0
Not much. Very good customer service!
Shawn F.