I have two points wants to share with you. The first is about the fuel charge. I don't know why U haul still charge me $9 regardless I have made u haul full gas because I fully understand your policy. The second is the mileage. Honestly, I dont think the odo on u haul is accurate. In my trip, the google maps show the total mile we drive is 48 miles. I also accept the distance calculation maybe has difference , however the difference occur in my trip is somewhat not reason and convincing. I strongly recommend u haul should re-examine the odo system carefully to make sure there is no unfair factors. I hope u hual could consider more based on my experience and give me a satisfying answer.
Weili Z.
Med Center Fueling
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Houston, TX 77054
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I only use around 10mi for the uHaul rental car, but it charged me 20mi. And the customer told me that I could not get my refund after I showed him the issue. He told me even though it was the previous customer's fault, I had to pay for it. It was such a bad experience.
Xiaojie Y.AFTER ALL THE CANCELLED RESERVATIONS AND NON STARTS WITH AT LEAST 3 DIFFERENT UHAULS THAT DAY, I WAS GLAD TO FINALLY GET SOMEONE WHO WAS ABLE TO HELP US.
SELINA J.Cleaning the vehicles before you rent
Juaniea I.The truck felt unstable and wanting to pull to the left. I drove on to the freeway and right back off for fear of wrecking. I used all service roads to my destination.
Frederick G.