No one was there and no one was answering the phone. Took me 45 minutes to an hour to get a hold of someone to drop off the trailer. Very poor communication. Then was told if I go to a different drop off location I would be charged a transfer fee - which is ludicrous because that shouldn't fall on the customer if it's U-HAUL's fault.BENJAMIN H.
Moving Truck Rental in Houston, TX at Med Center Fueling
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Houston, TX 77054
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Vehicle pickup was scheduled for Sat, 3/20/2021 @ 9am. The Uhaul employee didn't show up until 8:45am to the Uhaul location. I called UHaul customer service at 8:10a, who attempted to see if I could gain access to a key via a lockbox, but that failed too. I was more than 1.5 hours late for my movers and I am extremely disappointed with the lack of professionalism.EBONIE C.
Great customer service!DANNY B.
I drove too far just to get to the nearest available truck for my furnitures but I had problem with my codes to open the lock. Customer service did not even try to help me. He was telling me I need to wait for another 3 hours just to get the truck. I hope he just offered another option. He was not helpfulDARREL D.
Great guys, super easy process. Give them a try!!Kerry B.
Nothing. Service was Excellent!TARE A.
Even better customer serviceSTEPHEN P.
Excellent and professional serviceTAWANA R.
Please consider allowing prorated rental rates for rental requests that are less than 24 hoursYU C.
I was not given a copy of my rental papers to carry in vehicle. I was misinformed as to how to turn it in when I returned it. I was told someone would be there. the cashier told me to return the next day when the manager would be there. I had to call to return it because the website was not accepting my pictures. (could have been a problem with my phone). Next time I will go to a regular U haul business.Grace G.
The best service everOMER A.
Great customer service. Clean vehicle.Victor M.
Very organized, efficient and friendlyJODI D.
Great location for U-Haul rental, very organized and courteous. Will choose this location again!QUINCY A.
Great customer serviceKristen P.
The van that I rented I was excellent condition. I have rented some vans from companys, the van drove excellent I would rate them I would give them a 1 out 10 I would give them a 10.WILLIE EARL F.
Everything was terrific. Thanks guys.DRATON F.
The guys were very friendly and pleasant to work with!Shaquanda H.
Location could use a bigger landmark sign, they really deserve it! Gentleman behind counter was extremely nice, helpful and most importantly genuine. I would return to, and recommend this location as a hidden gem.Julian G.
Small location with limited availability, but thy had what I needed and good communication on when to pick up. Online service was excellent and made check in quicker.Donald S.
Bigger U-HAUL sign.Juan V.
The guys were really helpful and made the process super easy. I made a last minute reservation but they were very accommodating. This is the best place to rent a Uhaul from. No hidden or extra charges.Darryl M.
Busy location with good access. People were nice and helpful.THOMAS J.
Everything was perfect.EL B.