Location was very unprofessional and ghettoROBIN A.
Moving Truck Rental in Houston, TX at Pronto Shipping & Packaging Services Inc
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Houston, TX 77056
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The truck was returned the same day as I picked it up. This location is not answering my calls. I should not have a balance.Brittany O.
No one was there and they had an open sign. I did night drop box and they weren't there for several days and the truck did not get checked in.Tisha R.
Truck 10' was not available so I had to take a 15' with higher gas consumption. Truck was new but filthy dirty and unswept cargo hold. Only had 1/4 tank yet paper work showed half. Took pictures and reported over phone to U-Haul. This location is not representative of U-Haul who are usually excellentAlexander H.
The Probto store advertised their hours start at 10am - I had to wait 40 minutes to return the truck - the store is disgusting!David R.
The lady that serviced me (due to the app not working properly) was on her cell phone and acted as if it were rude of me to walk into the location while she was clearly taking a personal call. She also did not know to give me the key to the truck, even though I showed her that the app advised me to do exactly as I was doing. After finally retrieving the key, I was surprised to find the condition of the truck. There was food debris all over the cup holders, used tissues and napkins thrown in the back and the outside was very dirty. The pictures shown on the app were definitely not the same vehicle I was supposed to be driving away. I was also beyond shocked to see the mileage was way more (almost 1k miles) than what was actually showing on the dashboard. There were scratches to the front of the vehicle and to the outside of the truck bed. When I brought this to the attention of the very rude lady inside, she called her supervisor, whom informed her she shouldn't have given me the key, and that the 24/7 app was turned off for their location, so I shouldn't have been able to do all that I did. So she went into the system and pulled up my rental agreement and said, well it looks like you're all set to go. I asked if it recorded the appropriate mileage, and she said she didn't know, but they could take care of it later. I left, and emailed back the regional accounts representative about the mileage, he assured me it was adjusted and apologized. Upon returning the truck, my assistant manager was SHOCKED by the things the lady was now saying to her about me, even after she explained to her that I was her boss. The lady told my assistant manager that I was a complete 'b*tch' and it must be terrible to work for somebody like me. My ASM told her that she actually really likes me and was surprised that I would say/do some of the things she was accusing me of. She told my ASM that I came up in there telling her she better clean that 'damn truck,' etc. I NEVER asked for her to clean it out, for one, for two, I don't appreciate being SLANDERED because this lady could not handle being an employee of uHaul.Elizabeth L.
The lady at the counter was rude, she wanted to leave and didn't even checked my order. She send me a text to pickup the keys outside of the store and didn't check additional equipment that I ordered (dolly, blankets, etc.). She didn't want to complete my sign up through the system and lied to me by saying the only way to sign in was through my phone since she wanted to leave. She didn't check the gas, neither the truck to see for any scratches, etc.Luis T.
I did not initially choose this pick up location. The day before I was to pick up my truck, Uhaul contacted me and told me that my pick up location was changed to Pronto Packing and Shipping. My reservation was for a 10 am pickup. I arrived at the location around 9:40 am, and the store was still closed. We sat in the parking lot until the employee arrived after 10:30 am. She did not mention or apologize for being late. When she told us the total price it was higher than we had paid when we did the precheck in online. She told us that the insurance was added to our order even though we had declined it when we ordered online. We asked her to remove it but she said that she could not and that we had to contact uhaul. The store also did not have a dolly that we had reserved so we had to spend more time and go to a second Uhaul location (U-Haul Moving & Storage of Westpark) to get a dolly. She was able to remove the charges for the dolly even though she said she could not remove the insurance. I also believe that a security deposit may have been charged to me even though it shouldn't have because I used a credit card. There was no walk around of the vehicle at the site to check for damages and we were told we would get a link to do it online which we did not receive until after we called uhaul. As for the truck, there were multiple scratches and dents on the vehicle. We also noticed that the rear, inner, driver's side tire was deflated . We had to go to a 3rd Uhaul location at Uhaul Moving & Storage of Terrace Oaks after we noticed that issue. The tire was at only 10 PSI when it was supposed to be at 80 PSI. Connie Mckee and her staff were very friendly and quickly checked the tire pressure in all of the tires and even checked under the hood. As for the incorrect charges, we called the Uhaul agent who told us that they were not able to remove the insurance charges from our bill because it was an "active order" and that we would have to ask them to remove the insurance charges at the drop off location. At the drop off location, they stated they also would not be able to remove the insurance charges and contacted uhaul again for us. Uhaul stated that they will investigate our issues for us and to expect a response within 72 hours. During the truck rental period we contacted uhaul several times for assistance over the phone and had to wait over 10 minutes on hold before someone answered our call.Sannee D.
Have the person running the location care about customer service. I waited an hour and a half past my pick up time for her to show up and give me the key. When she did arrive she never got off of her phone and just walked in handed me the key and continued her phone conversation the entire time. No apology for waiting outside in 100 degrees weather or anything. Absolutely terrible customer service.Nicholas R.
The lady who was taking care of us didn't explain anything she was really bad she literally had us helping cleaning the truck and the she offered some kind of credit.. just awful never coming back again she really messed up everything she was taking her time to give me the paperwork and the truck I guess she didn't care about the customer you can tell she's just to do her money and that's itLUIS I.
The site is not open at several times during the day when it was suppose to be open. Several other problems occurred with the rental and the young lady refused to handle the problems.stewart S.
The bad review isn't for this location necessarily but for U-Haul in general. I made a reservation several weeks ago (Res#22475867). On the day of my reservation, 20 min before I was suppose to pick up, the representative at the Almeda Location in Houston called me to let me know that they did not have a truck available for me and that I had to go to the San Jacinto location (Downtown). This would have been a small inconvenience but when I arrived at the new location there was about 20 people in line. After waiting 2+Hours to pick my truck, I was told that the location could not honor my reservation. This was extremely troubling and I had to scramble to make a reservation at a differently location. I had to Uber to the other location since I was dropped off at this one so that cost me more money than I originally anticipated. The worst part is that I had movers that I booked though the U-Haul reservation process. The movers were reserved for 2 hours but I had to be late due to the error from U-haul, which cost me more money. This location was able to help me last minute and I am grateful for that but it did cost me $60 more to book with this location. Someone please reach out to me to make it right. I have attempted to call several times but it hasn't been received. Can someone please call me directly at 918-584-9572. Thank you.Rhonda H.
1. Waited in the store about 45 min to get the Keys. Yes, I was the only customer in the store. 2. Store Owner lied to me that having SafeMove is mandatory and have me pay it although I was not interested to getting one. As per website it is not! 3. Found broken glass pieces in the truck. Lucky me and my friends (who helped me moving) were not seriously cut. We cleaned it as soon as we found (really dirty truck) 4. as per the Miles meter reading I only used 12 miles (which is in my final receipt as well). They charged me $16 for 4 gallons of gas. As per website average miles of 10 foot tuck is 12 miles per gallon. The most worst experience I've ever had for sure!!! never going back to this store and will not recommend to any one. I'm sure I wouldn't have gone through such a bad experience with other uhaul store. But this store was too much and I wonder how uhaul has given this store authorization to run uhaul truck business (this store maintains multiple businesses) Uhaul if you are seeing this and want to take actions, here it is Store location: Pronto Packing and Shipping 3354 Chimney Rock Rd Houston, TX 77056Chakradharan T.
Staff was unprofessional. Location was closed at my reserved pickup time.Alexander C.
I had the WORST experience with Uhual renting a trailer and installing wiring. I had to deal with two different locations with extremely RUDE employees. Will not be using Uhual in the future.Gabriela P.
Truck cargo hold was dirty and not cleared after previous use. Hard candies had been left to melt and floors were sticky. Fuel tank was 1/8th not 3/8th as required. Took less than 30 miles to get to res empty mark. There was no joint inspection of vehicle. When called about the issues the representative was rude and said "we dont own the vehicles, not my problem" and when I said I had photo/video she hung up on me. Avoid if possible. Problem was U haul sent me there as it was not my requested location.Miller V.
The personnel were nice. It is a sketchy neighborhood, and they were not planning on printing any receipt until I insisted.Sidney R.
They just told me to leave the trailer and provided no help in closing out my ticket. I had to call in to make sure the call center took care of the fact that I dropped off the trailer.Lynn D.
The location is shady at best. The owner received my keys for a truck and trailer. The vehicle was returned a day in advance. The next day I received a bill for an extra day of usage (despite retuning the vehicle a day in advance). On calling Uhaul I was asked to deal with it with the Uhaul franchise owner. The saga continues. I've rented from Uhaul multiple times in the past. This however was not the experience that I have received from the Uhaul brand, ever. The integrity of the franchise owners can make or break the brand reputation. Hopefully the change is made. Thanksashok N.
The general manager was very rude an a liar about the rentalRossana C.
Its always a good experience and hassle free when I use u haulJill P.
One of the four tires was flat. Not easy to tell when empty, but the location should test the tires.ANDREW A.
The lack of follow through from this location and not maintaining proper records has cost me hours upon hours of still unsatisfied service calls and improper billing issues.Renee H.
There location is poorly managed. No signals or signs that allow the costumer to show where to park the truck that was returned. I had to call UHaul to have us send a final receipt via email because the attendant that received the truck did not log it in as received and didn't give us a receipt.Nicolas S.
The employee did not point out the specific truck to me, I had to go out and figure it out through trial and error. The credit card machine did not work when I attempted to buy a lock, and then there was not adequate change when I then paid with cash.Patrick O.