I made a reservation to rent a truck and the attendant lost the key so after about ten minutes he decided to give me another truck and then overcharged me for the insurance and charged me for 20,00 $ for dropping off the key through the slot because nobody was there during business hours. This place is a rip-off location. I'll never rent from there again and I'm on the line now to dispute the extra charges. Very dissapointed ðŸ˜ž right now. Uhaul should screen these places better. The bad ones make Uhaul seem like crooks.Antonio M.
Moving Truck Rental in Houston, TX at IStorage
(Concessionnaire U-Haul dans le voisinage)
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Houston, TX 77090
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- Lun - ven : 10h am à 5h pm
- Sam : 10h am à 4h pm
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One-Way and In-Town Local Rentals in Houston, TX 77090
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The van was disgusting. It wrecked of cat hair urine and feces. The manager went to the van with a paper towel and spray bottle. Which did absolutely nothing. She said UHAUL IS A THIRD PARTY AT THE I STORAGE LOCATED AT 1436 CYPRESS CREEK PKWAY IN HOUSTON TEXAS. (DO NOT RENT HERE IF YOU ARE A CLEAN PERSON.) THERE WAS NOTHING THE MANAGER COULD DO. She contacted the REGIONAL. MANAGER KEITH. She asked on speaker phone what could be done due to the unsanitary vehicle and my allergies to animal hair..His reply was. JUST REVERSE THE SALE. So instead of offering an apology or credit, he just offered that I cancel my rental. Because I needed to move my belongings, I used the rental. They offered no compensation what so ever. I spent 15.oo on cleaning products and 1 hour of my time cleaning the inside of that repulsive stench, just to function in it without gagging. Uhaul should discount renters in this instance. With the covid restrictions, Uhaul should be fined. There is not even a vacummm cleaner or disinfectant wipes to clean the vehicles at this I STORAGE. UHAUL should not be allowed to rent and advertise at any facility without providing proper cleaning equipment. They are just too damn cheap. This should be reported to the Texas Covid Commission Board Regulation Authorities as well as The BETTER BUSINESS BUREUA for unsanitary practices. U haul should fine the previous renters for the cat hair and feces. I took pics and video footage. You can see all the filth and cat hair. Luckily for those who watch the video wont be able to smell it!!ivy H.
My experience this time was not pleasant at all.Nickie H.
No interaction, as it was after hoursLinda C.
I rented a truck for 19.99 a day. When I saw my bill they charge me for an extra day. I only had the truck for 4 hours. I will not use this business ever againStacey H.
No ramp! So i struggled to lift everything. Yall made pick up horrible took 2 hours. I will never use uhaul again.Curtis W.
Everything was nice. Ms.B was very helpful. Kind and answered any questions I had. I checked in using the mobile app, when I pulled up Ms. B came outside to help me checkout, everything went smoothly!Lucinda R.
The truck was fine but the lady in the office is very rude and unprofessional. I called before i was coming to give a heads up and she responded â€œwhy you calling thenâ€ i don't appreciate the lack of customer service when i was just calling and being courteous and she was rude for no reason and when i checked in i came a few minutes early and she act like she couldn't open the door so i can get the truck a few minutes early.MAYA B.
Agent was VERY unprofessional and rude! She have NO customer service at all!Ebony F.