Equipment was requested for pick up at Inver Grove, you sent me to Hudson. Adding nearly 50 miles to my estimated mileage. Photos of damage weren't updated as there was damage on the hood from a previous driver not pictured for my walk around.Seth R.
Moving Truck Rental in Hudson, WI at Regal Auto Wash 31
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Hudson, WI 54016
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4 Average Customer Rating
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I reserved a 20' truck 2 weeks ahead of time only to have a uhaul representative call me the day before to say that my truck is no longer available, and that I would have to pick it up from a location that was almost twice as far of a drive for me. I needed it, so I picked it up anyways and it was a 15' truck which they charged me a 20' truck price for anyways. No chance I'll ever use your services again and I'm going to tell anyone who mentions renting a truck about this situation.Daniel K.
Customer service is horrible never againEllica S.
Truck was not cleaned. Cold winter day. As I drove home I turned the floor heater on. Whatever was there before me in left residue. I cleaned truck floor boards off near heater. Helped a little but the origins of smell were further the back of the cab.Kevin S.
Was suppose to pick up truck in Brooklyn park,mn wasn't available had to drive to Hudson,WI to get it.Was also told would have extra milesge for inconvenience and was also told I would not get charge for extra day.Just received my bill and go charge for another day.Marc N.
The employee was not friendly, the truck windows weren't clean and there were water bottles under the seat. When the furniture pads were brought out, they were not folded and I was shorted 4 pads. I did not notice this until I unloaded the truck in Missoula.Clyde S.
Easy drop offChrist R.
Everything was fine.David O.
Provide proper mileage for customer, never went anywhere other than from my house to my new apartment and got charged for going over mileage even though I went from point a to point b.hunter M.
Customer service was wonderfulMichelle O.
I scheduled my rental to be picked up at 8AM on 8/2-20. All related info received from Uhaul indicated the same until 3 days prior when I noted that the most recent email indicated a 10:15 AM pickup time. I contacted the pickup point and was informed that the rental had been rented out previous to my renting and nothing could be done. If that was the case then Uhaul should not have indicated that I had the rental in the first place. Very poor customer service on the company's and not the Uhaul pickup centerrobert L.
Better signage for drop off spot?Zachary F.
Hire people that know their jobs.Robert H.
They charged us an additional $7. I'm going to assume that was for a difference for gas or maybe some other charge? I would have appreciated a text or call to let us know what the charge was for ahead of discovering it on my own after logging into my bank account the next day.HEIDI G.
Upgrade system this mobile app is horrible, it's so slow the customer service representative was so rude she needs more coaching, she sounds like she had a really nasty unprofessional attitude this is the worst experience I've ever had with UHaul, another thing they had three charges pending on my credit card, you should only charge customers a fate rate once not $19.59 then 67.11 that's ridiculous.Carlita P.
It was my first time renting a Uhaul. I couldnt really tell that it was a Uhaul dealer. I had to look around for the door. Turns out its actually part of the gas station. Weird. It also seemed like maybe the guy behind the counter was new? I had to ask a few questions because he didnt really explain the process to me.John U.
First time at this location. Beautiful new building and new trucks. Very close to my house. Negatives were: - Key was not in lock-box as indicated Had to go get it from clerk in store. During COVID 19, not sure why that was. - Requested 2 wheeler and blankets were not in truck at pick up Positives: Truck was there on time, clean and in great running condition. Check in and out was easy on line love that new change!!! Also,William C.
The gentleman who helped me get started made me incredibly uncomfortable and didn't seem to know what he was doing. Luckily, his colleague did. Checkout and check in was smooth (even after hours). Now, I haven't received my final receipt yet, so hopefully that will be as expected.Kelly M.
$.99. /mile is a lot for long distances. Consider giving a break on distances over a certain amount.Lane E.
Vehicle dirty on inside cab. Food and crumbs inside center counsel. Leaves in back of truck. Gas tank only 3/4's full. Cab floor dirty full of rocks and sand. Vehicle dash warning light on indicating low air in rear tire. Attendant told me to ignore warning lights and not worry about it.Daniel D.
Very congenial customer serviceWendy Carol P.
Have earlier pickup hoursMike A.
Make sure a reservation is what the customer ordered and that the location is acceptable before changing it. Poor communication. No pull out ramp on ten foot truck and big jumps in truck make it very small and not easy to load.Nicole N.
Check in clerk was efficient and courteousKurt K.
Improve the text notifications to show correct information. Mine said the rental was due a day earlier than it really was, which caused me to take extra time to verifyRyan S.