Drop this location please and never send anyone here. It was a terrible experience. For one, the name makes it difficult to find as it isn't stated on a sign or the building and instead it is a gas station that says something like "Food Mart." The GPS takes you to building nexr door. Once you pass the gas station, very difficult due to the Parkway to get back to one before. I called the owner and he couldn't even describe where he was decently for me to realize he was next door. I asked repeat for him to tell me the words on the building and he would not answer the questions I asked. He is very difficult to communicate with and that is if you can get him to answer the phone which takes multiple calls which I discovered since he is alone and has clients. When I got there, I had already completed online check in, however he kept telling me I had not because it wasn't showing for him. I told him while I understood he was having difficulty with the uhaul system, I DID complete it, even showed him on the ap on my phone it stated so, yet he kept saying I had not. Very rude. I at first waa irate with him until I realized he just didn't know how to work the form so I offered to do it for him since I am very familiar with online forms. I figured out what he was doing wrong and nicely tried to show him as at this point I desperately wanted the Uhaul and to go and not be too late to get my job done, but he wouldn't take any accountability and kept blaming me. For what? I did nothing wrong and was trying to help him. I had a completed order and he refused to give me the uhaul. I called support and got to a very helpful woman, but didn't have time to go to a different location. I went inside again and with her help, we finally got him through the uhaul system and take the pics she asked him to of my trailer hitch. She asked him to hook it up but he went back into his store. I think he was concerned with clients in the store. So I hooked the Uhaul up myself. I have rented many times and know what I am doing. He came back out and hooked up the wires and I asked him to verify the hook up was fine which he did. I said, well you are the expert, jokingly, as I found him not to be an expert at all. I had a very nice Uhaul location in Brentwood TN I loved and I have also rented from a small engine shop in Owens Cross Roads Alabama several times and had a lovely experience each time. I like Uhaul and have been very loyal to them. This is just a terrible location and I won't use again. I hope to find a better location near me. I would love my area to have a nice Uhaul center like the one in Brentwood, TN. I asked the owner if I could just help him get through the form as reporting him to Uhaul might cause him problems, as I really wanted the Uhaul and to go and not have to call customer service, but he told me to call Uhaul and he didn't care what I had to say. This man has zero pride in being a Uhaul rep and doesn't care about Uhaul customers. It is a very poor location on many levels.
Michelle V
Huntsville Food & Tobacco
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Huntsville, AL 35803
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Truck interior was not clean on floor boards and an empty drink can was in the cup holder. Went in to inform attendant and was told they do not clean trucks. Made attendant aware but seemed not concerned.
Corey HNo hassle experience.
ERIC EThis was a small gas station and there was no problem with the equipment or process. My issue was having to hook up the trailer without help. If you need help lifting a trailer on the hitch it’s better to go to an actual haul store where they do the hook up. A 6x12 trailer is really heavy to pick up.alone. Also the store never checked the install to make sure it was right.
Steven MThe person behind the counter was not helpful at all. He could not answer any of our questions and seemed to get upset with us for asking. He just handed us the keys, didn’t walk us to the vehicle, or inspect it with us. He didn’t verify the license plate with us (or tell me to using the text) or help us in any way.
Carrie B