This location failed to have the equipment ready for use. The trailer was missing an electrical harness extension. I had to pull the trailer (illegally) to another U-Haul location to get the problem resolved.MIKEL K.
Moving Truck Rental in Idaho Falls, ID at Energy Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Idaho Falls, ID 83401
(We currently offer a free truck with move in to one of our storage units)
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Idaho Falls, ID 83401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There was no one to help us hook up the auto transport. It took over an hour to figure out. The lady there was very nice, but she didn't know how to help.Micheal G.
Dropped off two days early and the office was closed. The guy in the office said he would check it in tomorrow. 1/1/2020. Got an email and text today saying I had not returned. called their office and the lady who answered the phone took care of it. I feel like the guy dropped the ball and could have cost me extra fees.mike W.
Just looks like a low volume location. Service was fine.BRUCE P.
more clear on charges and drop off feesHOWARD E.
Don't have people do all the stuff online and then ask for all the same stuff at the pickup point.Nicholas O.
Janet was wonderful!dan V.
I would NEVER recommend renting a Uhaul from here. If Uhaul says your truck has to be picked up here just change the reservation to another company. The lady working here is USELESS. She demanded we put on and take off the car hitch, park it in the spot she wanted it to be and refused to help us. She was rude and added insurance that we did not want and told us there was no way to take it off. She almost tipped our car off the transport when she tried to help us and then complained that she couldn't do it and had computer work to do. Before we went out of town, we checked the hitch with another Uhaul and found out there was chains missing. Luckily we felt like we should double check because who knows, our car probably would have just flown off the freeway. Due to this giant ordeal, we left 4 hours late, couldn't return our Uhaul before our location closed so we had to unload our truck with a car attached. Worst customer service ever, will look at other moving companies next time.Samuel N.
It's ridiculous that a 6x12 trailer doesn't have a built-in jack. The lady at the pickup location wasn't physically able to lift the tongue of the trailer so I could back up under it. Luckily, they had a floor jack that I was able to use to lift the trailer while I backed up. For larger trailers, I think it would be beneficial to include a jack. It's not a one man job, as it stands right now.Jesse C.
The whole experience was very positive. I wouldn't change a thing. The highest customer service was provided! No complaints here only the highest compliments!Brian S.
We had a VERY difficult time getting our truck for pickup. The pickup location was changed from the original, we had to drive an additional 30 miles both ways to pick up at new location. At the new location the truck was already rented for a "quick trip" which meant a 4 hour wait time. We ended up getting a different truck. We made our reservation weeks ago. This should not be happening. We were very disappointed. We are at a very remote location and it is an hour and a half drive to get to our original location. It was very inconvenient to be put off so easily.JODY O.
If you are returning equipment on a Sunday, the office is closed. Someone who is moving does not always have internet service available to themMartha S.
Everything was excellent, the lady at the counter was very courteousAmanda B.
Learn to calculate the mileage a lot better because the mileage calculation was about 30 miles shortSteve W.
Better training for the staff on the kinds of adapters for various truck connectors would be nice - but maybe she got her training with me? This is the second time I used this location - with about the same results.JAMES H.
Great customer service.ED C.
The process to actually rent something was a complete was of time it took over an hour and when people are moving or needing a car hauler for example they do not have time to just waste. We will never use this facility or their rentals again.Darin Z.
Better training for the staff would be desired. Although friendly and helpful, when things went awry they had to call a supervisor which entailed considerable delay. There was a computer programing glitch that really messed with our minds - changing not only my destination without warning, but causing such an enormous price increase that I nearly canceled. If not for the supervisor (Stephanie?) getting things straightened out, I would have been in a terrible jam and forced to "go with" a competitor.JAMES H.
was told that we could drop trailer off at any U-Haul location. True, how ever wasn't told that a fee would be charged if not dropped at specified location. It would of been convenient for me to have dropped it off at Longview Washington, (A main U-Haul location) (not a Branch). wasn't happy about the fee. I then found a location in Vancouver Washington, (A Branch) was told there would be a drop off fee. Funny thing was it looked to me like they could of used a trailer, as there wasn't one on the premises. Oh well, I found a place and they gladly took the trailer and didn't charge me any thing. Am I unhappy about the over all service ? not really, but thought I could of been more informed about dropping it off at a different site. The Staff at the Idaho Falls location was very friendly, and helpful in assisting me hook up the trailer, and wished me luck on our new adventureray J.
The employees were extremely slow and misinformed.JACQUELINE M.
Called and left my number for drop off hours, 26 Nov. Dropped off trailer 28 Nov to a closed shop. Unable to secure... glad it wasn't stolen.DEAN B.
Location was a good distance from where I requested to pick up a trailer. Attendant was very nice and professional. Forgot to load a dolly that I needed and no other locations had one.ALLEN C.
Everything went very well. Will use u haul again for next move.MARISSA J.
Service Was Molasses Slow. If They Have A Reservation, You Need To Have Paperwork Printed And Ready For Signature Before The Customer Even Arrives. Trailer Was In Good Condition And Clean But Attendant Forgot To Give Me The Appliance Dolly And I Had To Make An Extra Trip To The Location To Go Back And Get It.Jayson W.