RIPPED OFF. Charged for 190 extra miles and told it was my fault for not checking the employees inputed mileage. Take pictures of everything
Peter D.
Emmons Painting Service LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Indianapolis, IN 46221
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- 4,0 - Cote moyenne des clients
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The location is not well lit. The driveway was small and hard to back into. I was not able to use the app to return the trailer and was told that I would be contacted by staff, which I was not. I turned the trailer in 12 hours before it was due but the staff but that it was late on the receipt. I was then charged an additional $80 for no reason and Uhaul staff can't explain either. It has been 10 days and I still have not been repaid that money or given an explanation- even after reaching out to the location on Facebook!! Sue from Emmons, still waiting!!
Rebecca C.Everything went well except for the late opening time of 10 am… maybe a 9 am opening would be good one day down the road… just a suggestion… otherwise all went well for me on my visit ! Keep up the local service!
Thomas B.Have rented uhauls several times in the past. This rental by far was the best! Location is easy to find and Miranda is amazing!
Holly I.The truck was returned after hours. There is a gas station almost next door that was used to top off the tank, yet they charged me for 6 gallons. I'd also called into the 800# to see if it was reported that keys were left in the truck as we misplaced our personal key ring. The U-Haul rep emailed the drop off location asking them to call me. After 4 days with no call, we stopped by. The woman told my husband that “There were no f***ing keys in the truckâ€. She told him to take a look and when he did he mentioned that the truck was dirtier than we left it. He asked if we were charged a cleaning fee and her only response was “My badâ€
KELLY B.