Did not drop off at this location per special instructions. Dropped of at: 454 Middleway Pike Inwood, WV 25428Kyle Kekoa J.
Moving Truck Rental in Inwood, WV at Interstate Mini Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Inwood, WV 25428
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Everything was in order for the pickup of the auto trailer to allow for a speedy departure. Thank you.CHRIS S.
Have them do hassle free check in and outMaria D.
turn in process just drop it pff next to the truck (I don't have set hours down there who is to say someone hits or damages the trailer or even worse steels it bad business overalldonald P.
I had a really bad experience trying to get the rental where I needed it. Apparently the pick up location was change and I had no idea. Once my brother arrived he was told he was at the wrong place and had to travel a other 40 minutes to get the truck. O e lady who called me was the most rude person I have ever dealt with. Very bad customer service. Cost me more mo eye than needed due to more gas, more travel time, and all my brothers wasted time. I will never use Uhaul again.SHEILA L.
They was none there during business hours and then they charged me for gas when I returned it the same as it was given to meRaymond C.
Make the 24 hour self pickup process easier and actually put gravel in the parking lot where trucks are. They were parked in MUD and almost got stuck, plus our shoes got muddy....Warren B.
No person was onsite!! You could only contact through voicemail!! Poorly marked key drop box and the parking was a muddy mess!! U-haul should seriously do site inspections to see firsthand what customers see!! Do a secret shopper visit. Develop a criteria for appearance and customer service expectations. Contact me if you need ideas/secret shopper.Wanda L K.
It was a self return location, wasn't sure if I should see someone there. Don't like dropping off a vehicle without a person confirming the fuel level and condition of it. Anything can happen after drop off, and then I. would bee liable for itKarl O.
Nobody at the location to talk too. It took 3 attempts to get in touch with someone. The back of truck was open. I talked to the Lady four different times to verify the check in process. She assured me there was no problem. The next day someone from U-Haul (not from that location) called to say I was late picking up and had no record I even had the vehicle. This location was not my first choice. Only go to this location if it is absolutely necessary. Worst experience ever!!Jerry M.
The customer service was great. Although the self pick up was a bit confusing, the lady was very helpful with the new process.Ruby J.
There was damage to the truck that we rented. It was noted on the back of a small form that was stapled to the rest of the contract. The damage involved the cap of the truck and possible water damage to things being moved. The day we rented was rainy and this important information was not even pointed out to us. As a result, we did experience water damage to a few pieces of furniture. I didn't even see the notes about this until after our move.Brittany C.
Knowledgeable and wonderful service. Even when presented with the need to extend my original contract rental, my request was very graciously received. Will definitely recommend to family and friends.MILDRED W.
I cancelled my storage unit and was still charged after i was told that I would not be.Reiko J.
The location called me 20 minutes til 9am. To tell me that I was scheduled for a 9am pick up and that I had to be there by that time because she was needing to go do some farming.. ?? My vehicle had broke down on me on the road and I had to figure out in 20 minutes how to get to their location from where I was or I would have to be scheduled at another location. She couldn't print my contract because her printer was out of ink. I was rented a 10' truck and a toll dolly and sent on my way. She rented me a defective toll dolly to travel 330 miles in and closed. By far the worst experience ever!!!! My 4 hour trip turned into an 8 hour trip.Katherine T.
VERY disappointed with the financial part of this!!!! Was wayyyy overcharged.....now I have to WAIT to get my refund!!! I would never recommend to ANYONE, to rent from uhaul!!PENNY B.
Things went well.Linda S.
We got there and it was a muddy gravel lot, and nobody was there, so after waiting a bit, I called the number I found on a key return box. I told a lady that we had a reservation and were there to pick up the truck. Her response was, "Are you sure?" Um, really? yes, I was sure. she finally got there and rented us a truck. We started the truck and the engine oil light was on, dents and dings everywhere on the truck, very poor condition. The second was not much better, but at least it didn't have the light on. and no cruise control, which stinks when driving 800 miles.Teresa B.
When I call to drop off they said they open 9-5 When I went there by 11:00 am the office is close Take me for ever the call the customer service after they hung up on 4 time bad experience never to rent from uhaulHASSAN R.
I had to meet the staffing at a specific time since is does not have staffing there on site set hours. The individual was early and very friendly, but when making the arrangements to pick up I was told I could not be late. I felt as though they forgot who was the customer. . I also did not like the get it at 30 dollars cheeper if you take it 50 minutes from my destination to drop off. That amount of gas would exceeded the savings to do U-Haul a favor.STEVE M.
Attendant be on time and a lot more user friendly. The truck should have been made available at the UHaul a mile from our house instead of driving across the county which increased our own mileage on personal vehicle and the cost of the rental. The vehicle's air conditioner stopped working 20 minutes into the trip. Then it began pouring out hot air regardless of the settings selected. Made for a very miserable 300+ mile trip.MELANIE R.
Made our move a lot easier !Jennifer H.
No improvement required -- service and equipment is exceptional.PAUL S.
Out of this world customer service.TERRY R.
No one there and looked very unsecure. I hesitated to leave the trailer I dropped off. My calls went to answering machine (as closed) 3 times and I called during regular business hours. Polar opposite of Hamilton, OH location.TODD A.