The location was supposed to be open when I went to drop it off and it was closed. This forced me to use the App. The app kept going to a black screen and then would return to the home screen. I finally after about 4 attempts got all the pics taken, dropped the keys in the box and the app again went black and took me back to home screen. At that point I could not enter manual mileage. I had to call in and to discuss.
Natalie C
Hanners Auto Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jackson, MO 63755
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The email confirmation showed an address in Cape Girardeau MO. For the pick up. Some lady called me to confirm pick up the day before and I assumed she was talking about the same location as per the confirmation. The next day she called me and was a bit chippy on the phone because I was late. I went to the address on the email and she was 15 minutes away at another town. When Ingot there she as just fine to deal with. The trailer was perfect for our needs and we had no issues. I picked it up Saturday and returned it on Monday in AZ. I had to call the 800 # because there was no address on the paperwork. Also I never got a recipe. I got an email with a link to click for my recipe and when I clicked on it the receipt had no dollar amount or cost break down. Please send me a copy of my receipt. Thank you. Jeff Laux
Jeff LThe facility was closed when I dropped off the truck just before 5:00 pm. This location was not the one originally selected when I made the reservation. The area, while adequate, was far from inviting. The larger problem, and the source of my dissatisfaction was the followng: he trucks have poor pulling/hauling capability and have such a poor ride that I was concerned for content damage even at slow speeds. You changed the drop off location from what was originally selected, changing the allowed mileage (which barely covers the distance traveled from pickup point to drop off). Your fuel policy is quite simply a problem. With no way of knowing how many gallons per mile the truck uses, the customer has the choice adding more fuel than needed, or stopping numerous times to add fuel and likely running out of allowed miles. There are several hidden fees that occur through the process of the online "specific information", reservation, to the final amount charged when the vehicle is picked up. I will be trying to avoid using your services in the future and looking for alternative solutions.
Lowell CUHaul is the best.
Donald PYour app didn't work for drop off. You need to fix that.
John S