Put in a WIFI receiver. Make a more robust app!Charles A.
Moving Truck Rental in Jackson, NJ at J&N Auto
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Jackson, NJ 08527
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 5h am à 8h pm
- Dim : fermé
Heures d'ouverture spéciales
- 4/24/2021 - 5/1/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Jackson, NJ 08527
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When I picked up the truck, the check engine light was on. While driving, it was clear that the truck was not very well maintained. But I have rented from here before and I got a much better vehicle last time.Aaron B.
The guy wouldn't touch the return process and told me I had to do it myself online. That's not what I saw... The contract says only if you return the rental after hours for the location that you would have to do the return online. It took me more than twenty minutes. Probably would have taken him 5 minutes. He was very rude and not helpful at allKEVIN P.
The app was awful. The pick up was not intuitive, and the drop off flat out didn't workSean K.
This place was seven minutes away from my house it was easy to get to accessible plenty of parking to park the truck and the checkout process went real smooth I did have to call customer service because apparently my settings were wrong on my phone so I couldn't find my location once that was set correctly it took three seconds to check out by far one of the very best experiences I have ever head with a moving company or any company for that matter the entire process was contactless simple self-explanatory the truck was clean it was an overall great experience.Ruth R.
Make sure the truck is available for a reservation.Thomas H.
I do not like the mobile check in / check out. At all.DAVID L.
This was one of the worst service experiences I've ever had. I'm going to be putting this on google as well. A couple of things that went poorly. First, when you check the website, it showed a rate of $20/day plus fees which brought it up to $50. Then I get there and the rate mysteriously jumps to $119. Seems like the company is trying to hook you and upcharge once they've got you and you have no other choice. For the checkout process, you have to take a lot of pictures of the vehicle, your license, etc. Then you have to wait for one of their representatives to confirm your identity. The online checkout process is tedious and not user friendly, but tolerable. I also was originally going to be charged for a Utility cart and furniture pads that were not in the vehicle. I called right away to let them know. The lady was nice and they removed the charges, but it didn't matter because I ended up paying $173 after you add up all the "Taxes and fees" that they put on there. I don't like getting scammed and I used to respect U-haul, but this was a gross misrepresentation of how much I'd have to pay. After leaving a complaint, they said someone would contact me to address it. Nobody called, no messages. Just a receipt for the charges in my email and a reminder to leave a review. Thanks for the reminder at least. I'm going to try different moving services next time.Asad B.
Several items: 1) calling 800 # for support was ridiculously too long to speak to someone 2) changing the time for reservations was difficult 3) pricing was never clear; when I booked it appeared that I got 100 free miles that didn't happen.....was never presented with a screen to put in a discount code ..... when I asked the representative about pricing all they said we would get the best pricing at the end of the trip ..... no way of knowing the pricing optionsSteven P.
The is very little service where you pick the trucks up so it is very hard to do all the stuff online. No one is there to help you since it is attached to a gas station and they have nothing to do with it. They never sent the code to open the box I had to call them and when I did I sat there for 1hr and 30 mins trying to figure out why they never sent the code but took my payment. This also was not the location I requested. I requested it to be within 15 miles of where I would be emptying the apartment I needed to move. Not knowing the area I asked the man on the phone how far and he stated it was within the 15 miles . It ended up being 32 miles almost. When returning the truck, they charged me for the extra miles and I had to call to speak with someone to have that money returned.Tramaine B.
Better customer service by uhaul reps who call to verify when you book 24/7. Better app or better system. It funny how $19.95 rental turned out to be $180 billRandip S.
It was a place to drop off the truck, really. There was some chaos in the parking lot with people coming and going, I think that is to be expected though. I do think it would be helpful if it was labeled differently. There was more signage for the gas station than J&N Auto. But overall, it was okay and I was able to check the vehicle back in on my phone.Stephanie J.
Possibly the rudest phone treatment I've received in a while: the guy simply hung up on me after a question!Joseph L.
Man inside was nasty! Truck rumbled for the 4 hours we used the truck! Got a $20.00 after hours fee...picked truck up at 4:24 pm and drop off was 12:30 pm. Will never use U-HaulNorman E.
You need to be clearer about your rates. Today's bill felt like a bait and switch. Not using your company againAna C.
The gentleman who is in charge of the uhaul rentals is rude, not willing to help, just keep ignoring me, kept telling me to use the app and get the keys.Gary Z.
disclose extra fees so the customer knows therye going to be paying $60 more than they were expecting and wanting toDavid F.
Get a new guy to work there his attitude is horrible!!!! Just a nasty fellow!Dov K.
I should get a free UHaul next time. The first truck was on E for gas, then I had wait an additional 35 minutes to get a new truck!Ron S.
After hours drop fee?? Seriously?Shrage L.
When I went to rent a truck I found the owner (his name is Joe Hulley) to be extremely disrespectful and rude.Bentzion M.
Using the app to check in and out is so much easier and faster. I love this option.Daniel W.
Was the worst customer service. . I have over 40. Years of customer service. But that location owner is the worst will never send any one to go there.luis A.
When I arrived and logged into the app and began waiting for approval the app timed me out. How that is even possible blows my mind. I did 3 attempts before an agent finally approved it and provided the key code for the key to the truck. It was freezing outside, the first two people I spoke too where no help at all. What should of been a simple 4 minute tops to get the key took 45 minutes and delayed my whole day. Then when I called the location to check out the guy was pretty rude and clearly did not want to talk. I am never using Uhaul again. The app was asking me to provide all the same information I submitted when I scheduled this 2 days prior what a joke. I'm going elsewhere next time.Reinaldo G.
Make sure that customers understand this location is entirely based on the mobile device and a full time employee is not there.Chris M.