Simple drop off procedure. Friendly staff, no hassles. Very convenient location for our purposes.Thomas M.
Moving Truck Rental in Jacksonville, FL at Oceanway Tires
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Jacksonville, FL 32218
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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Poor costumer service. Truck was smelly and dirty with cigarettes butts.CARLOS D.
First and foremost the customer service for the establishment was horrendous. I pulled up and had to find someone for help. I was told to call a phone number posted on a door. I called the number and a woman answered the phone, I explained I was trying to pickup a trailer she cut me off for my credit card number. After giving her the number she quickly gave me the trailer number explained it's location, said someone would help me and hung up. The trailer was down the street on a random lot by itself. I waited a few minutes and an older gentleman came walking up, he began to attempt to attach the trailer only to tell my my truck is to high to hook it up. I explained my Chevy Tahoe is stock and I believe the lot is just uneven. The older gentleman then explained he was heading back to his shop to get a jack. After waiting 45 minutes, I drove back to the shop to ask if the older gentleman forgot about me. He then tells me he needs to finish changing tires for 2 other customers before he could come back even though I was being helped before the 2 other customers. Drove back to the lot waiting another 20 minutes before the older gentleman finally pulled up to connect the trailer to my vehicle. After using the jack to hookup and connecting the chains I was then I don't have the correct wiring harness. I then said I don't have the time to hook it up and told me to goto a auto store and ask for one they'll know what it is. I then tried to confirm my receipt of purchase by checking my email and never found one. I proceeded to call the number I called early for pickup. I began to explain not receiving a email but was cut off and yelled at for calling a second time. I told the lady I just wanted a receipt of purchase. After yelling she confirmed my email address and hung up on me. I got the email almost 10 days later.DEMOND QUINTON W.
Make sure and check that the back of the vehicle is clean before you accept itBRADLEY S.
The young lady who ran the Uhaul at the Oceanway tires was awesome! She would always answer her phone if I had any questions. Great service! I would recommend, plus clean and nice truck.LOGAN B.
Very straightforward and down to business. Helpful when I was not sure of the securing device. These Auto Transport trailers have the easy latch instead of the tightening latch. Trailer was stable. Never towed before. Very easy with this equipment. Will come here again.ZACHARY H.
If they tell a customer that they close at a certain time, and the customer brings the Uhaul back by the time they checked it out it out the day before. And tell them to put the keys in the box, I don't think I should of had to pay for an extra day. When you seen the Uhaul being dropped off. Thank youGUYNEILLE D.
All is well.PHILLIP J.
They never notified me of the after hours drop off fee.Also the fuel gauge never moved and they didn't have the truck I reserved for the 9th they gave me the biggest one they had that is all they had. I will not be using U-Haul any more especially after this experience.Jordon C.
Want to go read that email it is encrypted can't read it all I will not recommend people to use U-Haul ever againPhillip F.
I will never use UHAUL ever again. Customer service was terrible, had a family emergency, called in and had a different drop off location settled then they tried to charge me $500.00. Then after I brought the truck back I was charged another $125.00. I will never recommend uhaul or any of its services and never use their trucks again. Worst service and experience ever.JACKSON P.
The lady was not personable. Was not helpful just told me to put the trailer over there as if I knew where over there was said If.i could not unload the trailer I had to wait until one of here guys was available. She had one guy a machniic working on a car. I had to wait for him to finish before I got any help. Then she sent me to the other side of the yard after I had unhooked part of the trailer. It was raining, cold, and the yard was muddy. The guy finally showed up I told him to hook it back up or to take it off right there. He hooked it up I had to drive to another wet muddy yard. I Followed the guy and told him to take it off. He was having a hard time too so he had to go back to the tire place.to get some equipment to unhook the trailer. This women at the place was telling me it real easy you don't need no help. Just turn the know and it lift right up and off. My body hurts, I cut my finger, the trailer kept sinking into the wet ground and the more I turned it the more it sank. The man had the same problem. The woman was a jerk. Rhe man was humble about the situation said there was no way I would have been able to get it off. I was not a happy customer. Horrible experience.JASMINE Y.
I was charged for insurance that I had declined on my contract. I need that not to happen when I rent equipment from this facility.VERNON R.
This place looks as if it was someone back yard they were rude and over charged us which we are fighting now worse experienceGERALD R.
The owner lady who was in charge was by far the most rude person that I've ever dealt with. They over charged me for miles used and lied about fuel level upon return. I have seen many reviews on this place and all of them are talking about the same thing that I am complaining about. These people should lose their privilege to rent a U-Haul vehicles to anybody. They make U-Haul look like a very shitty company.Keith R.
I have used this location multiple times due to it's proximity to my home in North Jax. The folks there are reasonably friendly and have always accommodated my needs. That said, the vehicles do not get cleaned and are not presented to me in this manner. There doesn't seem to be standards for a proper return of the equipment, and I've turned in my equipment directly to an employee only to be called by Uhaul the next day asking why I haven't turned in my vehicle. I realize this is an independent Uhaul shop but there should be audits and reviews of these places to ensure they are upholding the good Uhaul name.MATTHEW B.
The location is VERY difficult to get in and out of. The employees (owners?) were extremely difficult to work with. Even though I ordered online I still had to wait in line for 1/2 an hour. I also had to give my credit card information to the woman behind the counter aloud (!!) with other customers close enough to hear it. This included the code on the back. The only good thing I can say about this experience is that the truck was in good condition.Kate M.
It was all goodKATHERINE J.
Have employees in the office, so customers don't have to call a number. Even if the employee isn't in the office there should be a clear note stating what to do. The employee didn't show where the truck was, inspect the truck or give any paperwork for the rental before leaving the lot. Never received paperwork at all.KORTNEY H.
Employee was not trained in U Haul operations. An unrestrained pitbull dog attacked my friends dog. He followed me to the location to exchange the truck for a larger one. The truck we received was not sanitized. It was filthy. I found used PPE, trash behind the seat,coolaid spilled all over the dashboard, etc.James L.
Have an area for the customers to wait for service. Waiting room and office setting are needed. Service was fantastic at this site.Tom D.
service is horrible the people you have selling the U-Hauls up there is a bunch of b******* they charge me 70 bucks one day and tried to charge me $100 today for four m************ hours because I'm paying in cashSamantha B.
The attitude of the female operator of the facility was horrible. I will definitely choose a different location next time.Howard S.