I selected Solomon's RV & Boat storage at 14255 Beach Blvd, Jacksonville, FL via online services. I reserved my date, truck, and requested 2 utility dollies, weeks in advance. When the date/time for my reservation arrived, the truck was tucked behind a gate that seemed industrial, not the commercial picture available through the app. I went through all the app details, taking pictures and feeling like a U-haul employee. Once I opened the dirty back of the box truck, it was empty. No utility dollies as reserved. I walked into Soloman's and an old man said "the guy who does that stuff isn't working today, call U-Haul". Called U-Haul to explain the situation and they directed me to another location on Mayport road a few miles away. As I couldn't fit 2 utility dollies in the vehicle I arrived in, I used the box truck I just rented to visit the next location. Upon arrival, the employees looked at me like I had a disease. No dollies were available at this location. Corporate must be dumb. They then directed me to another location on Atlantic Blvd. so again, now working for U-Haul I drive to the next destination at $1,19 per mile. The Atlantic Blvd location didn't have dollies either. Fortunately for me, another vehicle had just returned with a dolly inside. The only nice employee went to retrieve it, gave it to me and I went in to alter my "contract" to remove one dolly so I wasn't charged for 2. The customer service rep at the location had to do something "she wasn't supposed to" just to remove a charge I finally gave up on (removing the second dolly). Driving to 3 locations to fix something myself and ending up an unwilling employee of U-Haul finding a dolly, all the while getting charged $1,19 per mile and not 1 of the 3 having MOVING DOLLIES, and wasting 3 hours of my life made me realize U-Haul absolutely sucks. Do NOT recommend. I will never do business with these clowns ever again.
Mark N
Solomons RV & Boat Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Jacksonville, FL 32250
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The lights were very dim.
Hasan RPerson that renting uhaul his very nice person his very helpful he focus what customer needs
AYHAN FStaff was wonderful, professional and very helpful
Brandy Wthe customer service at this location is off the charts excellent. Very warm, friendly and accomodating. I will rent there again!
Scott B