First, this location put me on an E alert because I had put down my sister in law as a secondary emergency contact, and she unknowingly had an E alert that had nothing to do with us. An E alert is evidently a flag in the entire U Haul online system that says the person is not eligible to rent from U Haul until their discrepancy is fixed. All I had done was put her name down as one of the emergency contacts, and I asked, "Can you just take her name off then," to which the lady replied, "No because now you have an E alert, and I can't rent to you until it's fixed." I was then told I could not rent a U Haul from ANY location unless I was able to get the E alert taken off my name. I called the number, and the person who answered the phone (no affiliation to this location) was very helpful and explained that the location that put the E alert on my sister in law had basically done it out of pettiness as she had no outstanding balances and is recorded to have turned it in on the time she said she would turn it in. I understand putting an E alert on someone who has an outstanding balance, but putting one on someone who simply claims to know that person and making them jump through hoops to be able to rent not only from this location but any location is so egregious that I can't put it into words. When I thought they had done enough, I turned in the U Haul and they tried to charge me $70 extra. I called and asked and they said I had turned it in with less fuel than I took it with, to which I told them I have before and after pictures proving I turned it in with the same amount of fuel. They then looked in their files and said they had misread the previous contract, and that I was correct. That's $30 they tried to charge me that I didn't owe. When they calculated what I owed with the extra miles and the dolly I rented, it was $25. Even if I had turned it in with less fuel, that would've been another $30 making the total $55. Where did the other $15 that they tried to charge me come from?! The only thing that saved me was that my card was frozen at the time they tried to charge me because I know as well as this company knows had that charge gone through, I wouldn't have gotten my money back. U Haul treats it's customers like sh*t because they are a monopoly and it doesn't matter how they treat you. I hope I never have to move myself again because I don't want to give another cent to U Haul.
WILLIAM E
Lairds Auto & Truck Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jacksonville, NC 28546
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I was overcharged and still await a call back in regard to this. A case was filed within Uhaul on my behalf - but no word back yet.
Michael FNo one was there so I just parked it in the field, took the photos, and dropped the keys off.
ZACHARY LListen, I generally just go on and don’t say anything but I picked up a 26’ truck. The day I picked it up it smelled like weed. Additionally unless the additional charges are forgotten I will be taking further action this is ridiculous.
ALLISON IWe had to fill up with gas as soon as we got the truck bc it only had 1/4 of a tank. We had to move in the middle of a hurricane storm so it was raining the whole time we had the truck and we got charged a cleaning fee for having footprints in it.
Christopher W