I had a morning reservation. The operator called and said they would not be available until 10:30. I had intended to pick up much earlier. I had an appt at 10:30. After my appt I went to pick up, around noon. The operator said my reservation was cancelled by Uhaul. The price on my conf. Email was $143,1 the operator reentered my reservation and the price went up. Who cancelled? It was the operators fault that I picked up later. Do they do this on purpose so they don't have to honor the promotional rate or does Uhaul cancel the reservation so they don't have to honor the rate??? You can review the history and see the rate increase and it was not fair that I be penalized because the operator couldn't rent until 10:30. Seems like a scam but maybe not??
Allen M
Willow Branch LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jasper, AL 35501
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Check in should only be "Checking in" and accepting the truck. I had multiple steps yesterday that I had not had before. If those steps should be required, they should be undertaken BEFOREHAND, not while someone is standing in a 100degree parking lot waiting for an Agent in "who knows where" to approve the person picking up the truck. 1. Are you here? 2. Take a pic to verify it matches what we have on file. 3. Check the truck and verify fuel/Mileage. The app sucks frankly, and the process could be made much simpler than it currently is (and should be made so). The equipment I have used has been fine, I'm frustrated by the app and the fact that they always change my pickup location at random.
BRIAN GU-Haul changed my reservation pick up location and time and did not send me any notice of that. New location of pick up the people were very nice and helpful answering my questions about U-Haul.
Karen PTrouble locating the trailer, places to which I was referred did not have it. Once we located the trailer, everything went fine.
Tim KI was scheduled to pick up at 8:00 I couldn’t log into my account the app wouldn’t cooperate the website wouldn’t work. The hold time was over 30 minutes. It took the representative a LONG time to figure out problem. Never again!
Darlene H