I had originally rented my truck from Columbia, Missouri. The day before, Brooke called to let me know that no trucks were available in Columbia and that I could either take a 26-foot truck from Columbia or I would have to go to Jefferson City, Missouri to get the 15-foot truck I wanted. I told Brooke I wouldn't mind if U-Haul would pick up my uber expense, she said, "No," we will not do that and just repeated my options. She obviously could not have cared that this was a huge inconvenience to me and offered nothing but the larger truck (I was not excited about driving a 15-foot truck and no way confident or felt safe driving a 26-foot truck). Then she read the disclosure that they would call us the day before which she was doing. Really horrible customer service. So since at this late junction, I didn't have a choice, I paid the $68 to uber to Jefferson City. I had requested a dolly so it would be easier to unload. Imagine my surprise when I was told, sorry we are out of dollies. If I wanted a dolly, I could stop by the Columbia store and pick up one. Seriously, you think they could be a little more prepared when you request the truck 3 weeks in advance. The least U-Haul could do is refund my uber fee.
Cheryl H
House of Bargains Rent It Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jefferson City, MO 65109
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I was told to drop off at 5 o’clock I dropped it off, was not given proper instructions on returning the property and was overcharged
Derrick lSome of us have disabilities. Unable to stand for long periods of time. Would be better to have seating available while doing paperwork.
Amanda HAllow enough mileage for the trip!!
Jana WVery friendly and helpful looking forward to doing business with the company again.
Jennifer G