I reserved a pick up truck to go into the city. When I got there there wasn't one and they wanted to send me to North Bergen to get one, which was out of my way and would have cost me more even though I chose this location because of its proximity to the city. If there isn't going to be a certain vehicle available don't offer it then try to bamboozle a customer into adding more miles onto their bill. Not to mention the fact that the man coordinating with uhaul wasn't wearing a mask the entirety of our interaction.Madison C.
Moving Truck Rental in Jersey City, NJ at Holland LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Jersey City, NJ 07310
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 7h am à 3h pm
- Mar - Sam : 7h am à 7h pm
- Dim : 7h am à 3h pm
One-Way and In-Town Local Rentals in Jersey City, NJ 07310
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
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They charged me for coverage that I declined and won't answer my calls or get back to me so I can get that money back.Travis G.
Van was not clean (soda bottles and used napkins in the cab), there was a dent on the van when we arrived that was not marked, the mileage on the truck was marked incorrectly, the staff were disorganized and tried to argue with me saying I didnt have a reservation (when I was already checked in). They took 20 minutes to verify my booking which ate into my 1 hour rental time. Overall disorganized and unprofessional. Would not recommend this location.Giuliana C.
No way to upgrade downgrade the vehicle at the location. Need to call customer service or do it manually.Amandeep S.
Everyone was friendly and helpful. Would use this location again.Dave F.
Great serviceKatrina V.
I was charged more than I was supposed to.Nimish R.
I ordered a dolly which wasn't there and wasn't even notified it wasn't going to be available. Very expensive use per mileThomas V.
Truck was not available . Customer service by Uhaul and pickup location was non existent. Uhaul customer rep assured me that I'd receive the 50$ refund however this was never applied.Robert M.
I was given en estimate of $35 and was charged $113. I made a call and was told $56 will be refunded to me. It's been 5 day and still haven't got my refund. The actual place and car were GOOD customer service SUCKSTara P.
I had made the booking online for 4pm on November 29, 2020 prior to arriving at the location. But I had to wait for more than half an hour just to get the keys (got them around 5pm) for the 9' van that I had booked, as one of the employees had taken the key home and we had to wait for him to come back. The employees were helpful but the situation was really unprofessional given that everything had been booked in advance.Peeyush J.
Needs to have better signs for location. Is co-located/owned by a BP gas station and is hard to find. Would have been nice if gas tank was full.Jibran S.
I didn't appreciate the entire experience. It was at some random gas station where the cashier didn't speak English well and didn't know really what to do, he had to call someone on his personal cell phone, so I had to speak to a Uhaul rep on someone else's cell phone (which is not Covid safe at alll!!!), the vehicle was not cleaned (again not Covid safe) and the gas tank was basically empty. It was a terrible experience and I will never go to this location again. And honestly I've debated writing into the city, because I'm pretty pissed at the poor COVID measures that were in place.Katrina C.
The location, a gas station, is modest but employees are friendly and efficient. It may be lacking full Uhaul service amenities, however, as there were no handcarts or blankets (for moving). The Uhaul reservation system should not charge online for items that are not available at the rental location. The location quickly took the charges off of our bill, but we still needed the items for our move.William V.
Hello, It looks like the rental truck I was given, the Gas levels were not full. I drove for 4 miles (5047 to 5051 miles), but had to fill 10$ worth Gas to make it full. I provided the GAS receipt to the counter person at UHaul at Holland LLC and he said that should not have happened and the receipt online will come with the EXTRA GAS adjustment. I believe given the truck's mileage and the fact that I just drove 4 miles, the truck shouldn't consume more than 2$ worth of GAS (not more than 1 Gallon for sure). Request to you please adjust the additional GAS that I filled as the Uhaul Counter Service should have checked for this anomaly and as promised by the counter personnel.Sagar R.
Awesome service - I was in and out.MOHAMMAD K.
The check in process is a messMingyi Z.
Signage for Uhaul is hard to see. It would be good if directions for this site stated that it was co-located with BP Gas station.Ketan D.
Unfortunately, the location did not have the rental equipment (dollies, carts) that I had requested and rented online for my reservation. I had to drive to a separate location to pick up other equipment. The drop off experience was also very unclear on what was needed from me.Justine R.
No U-Haul signage. VERY DIFFICULT TO FIND.Michael A.
Van needed mechanical work service, tires air light on dashboard.MANUEL L.
Easy and quick. Great condition truck. Very clean. Love the backup cam.Anita T.
I don't understand why I am being charged $10.50 for 3 gallons of gas. Before I turned in the vehicle, I filled up the tank at the pump. My receipt says, "Service Level: Full" for a total of $22.50 for 10.327 gallons. I will phone U-Haul about this.Susan W.
I returned my truck on time, yet i was charged for an extra day and had to call and get a refund which is still pending. I was also told the fuel was good and was charged for a gallon.VISHAL J.
Just keep that manager... Very friendlyAncel J.