Be there when the customer shows up at the appointment time.James O.
Moving Truck Rental in Johnstown, OH at Rons Auto Restoration Service & Repair LLC
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Johnstown, OH 43031
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Great service from RonKen W.
Easy drop off. Loved the online drop off. Texted owner we left trailer. Nice and easy.Janene R.
Staff was friendly and helpful.Mark T.
see above comments of unauthorized charges after truck dropped off early and 1 800 number notified of drop off time 11:30, not 3:00.Judy J.
The 24/7 app is a joke.the shop owner having a key was the only thing that hat saved us continuing the rental. Waiting over 20 minutes for approval on the app is ridiculous. It's callwd by a system with face recognition to compare the selfie and drivers license photoTerra M.
No one called to tell me they weren't open on Saturday. So I show up at 9 a.m. to get a truck but no one was there. Didn't end up getting my truck until almost 12 p.m. because my reservation has to be switched to mobile24/7. Huge inconvenience. Ridiculous! I should have received a discount for the run around. They haven't even called to follow up after ask the voice mails I left.Clyde W.
We have used this location for a half a dozen or more moves over the past several years. Always friendly, they go the extra mile to make sure that everything is taken care of for you and the trucks/trailers are always clean and working well. I would recommend them to any parent moving children to and from college or onto adulting.Michelle D.
VERY helpful, friendly, understanding, and accommodating staff,Kerri K.
Customer service sucks. It take forever for someone to pick up the phone.lauren H.
All is good.James D.
The windshield washers did not work, even though the fluid was full and unfrozen. There was a terrible rattle in the driver's door. Other than that it was fine.Mike G.
The 6X12 trailer had some type of residue on the floor. All of our furniture and items stained the carpet after being removed from the trailer and placed inside.Chris B.
The issue was not with the location or truck, I have a huge issue with Uhaul corporate. I reserved a 26' truck 2.5 weeks ago and Uhaul rented it out 1 way a week prior so they bumped my reservation to another location with a 7 hour later and only emailed me to tell me 2 days prior. So I ended up having to drive 17 miles one way to a different location and received a 20' truck instead of what I reserved. Remember Uhaul charges by the mile. Horrible service and didn t receive a call, they just move your reservation around at will even if you have prior plans, the whole experience cost me in time and money a lot more than I planned. Very unprofessional!James W.
When it rained in route the rain came through the upper part of the trucks door and ran down the seat belt; enough to soak my shirt.Steve A.
I had a leak in the roof after 2hrs of loading. It took a bit but Ron did come over and fix the leak.Brent A.
The dealer was quick to attach the trailer to my SUV. The office staff was very friendly and had me ready to go within 10 minutes.CRAIG B.
nothing, these people are always great to deal with.WESLEY G.
Second time renting. Both times, great experience. Fast and easy check out and return. Very friendly, nice people. Will be back the next time I need a rental.John F.
Nothing, everything went perfectly!lisa J.
Very convenient and easy to work with location.Vale P.
check in was a breeze. the lady was very nice and politeBrian H.
Although the truck was broken, the equipment of dollies and other moving items were in good repair. Our truck was broken, however that was not a reflection of the location. Our poor experience was not a fault of Ron's.Nicholas L.
When I arrived a day early to return the truck the person at the desk was on her phone. She told me that she didn't know that a truck was coming in. I showed her my paperwork and she didn't ask any questions. She didn't inspect the truck while I was there or anything. I know it was the end of the day for her, but a little better customer service would have been a more pleasant experience. There was nothing inside as I walked in the door indicating where to go. I just walked through the open door from the room I walked into from outside. I would recommend this location to anyone that just needed to rent a truck or other U-Haul equipment. In the future, you might want to show better customer service, thank the person for their patronage, etc.Jeannette R.
Ron was very helpful but U-Haul's main site scheduled a pickup on Sunday when they were closed. I recommend pre rental maintenance checks for full operation of all vehicle functions. The truck had a problem with the AC shutting off when the accelerator was pressed. This resulted in no AC on the highway. We were driving to Florida from Ohio and it was 80 to 85 degrees at night which was miserable with the windows down. One other issue was a faint blinking red light indicating a parking brake release issue that would not go out or would go out and come on intermittently. This was very annoying at night while driving. The truck was also very hard on fuel.Thomas H.