The right blinker does not work...as I was driving away my girlfriend who dropped me off took a picture to show me so I could use hand signals as I drove away....then the "right front tire light came on stating needed air......so I stopped at the corner gas station paid for air....okay filled ..all good..doors do not automatically lock ..have to manuallylock each door this is day one....second day get in uhaul van " right front tire needs air" ...I was suppose to rent from 9/9-12/2023.....nope turned it in on Monday 9/11/2023....unsafe ...doors do not lock automatically , right blinker do not work and front right tire....thing here ..the lil guy who rents this van and the other vehicles probably knows they all could use some kind of service ...I asked for a receipt the lady working with him said " we email,do you have an email","I said yes but the person I have to give the receipt to wants it now", "she then says we don't have toner to do any type of copying here there's no toner ""looking at this lil guy who seems to be the son of the owners","I said ohhso that's it no toner we got email so use that ""yeah send them the email we sent you".....how can you folks IMPROVE...
DAWN P.
S S B Convenience Store LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kailua, HI 96734
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Workers need to smile and be nice
Jeff C.These people were so kind and great Customer Service! I will go back to them for future moves and recommend to friends and family.
JOLYNN C.This experience went fine and van was clean and could haul a lot of my stuff
Susan E.I've used trucks from this location a few times before and there was no problem. A few days ago I rented the 15 ft truck for a couple days then the 9ft (I think) van. (I never got my receipt, yet) The problem was the 15ft truck. When you start it, the tow/haul light comes on and you have to push the button to make it go off. The wire or the button doesn't function and it would not shut off. I tried calling the number listed twice for those days, with no answer and it wouldn't take messages. I even called the number for uhaul when you have an accident to try get help from anyone. What happened, is I was going up the pali road and normal speed and there was a section that was raining. I slid all over that road and assumed I was going to crash. The sticker in the truck explains that on slippery or wet roads, you must turn off the tow/haul action that is on when you start it. It does not work on that truck. I was on my way back to returning it when this happened and I was so upset I cried when I got control of it. So luckily, I didnt crash. I let them know the button didn't work because when I told them I slid on the road ‘cuz it doesn't work all they said was I have to push the button on the end. I know that, but I don't think they believed that it doesn't work if they just repeat the way to turn it off. IT DIDNT TURN OFF, I tried. Other than that, it was clean and easy to rent. Thanks, Susan
Susan E.