The gentleman working tried his best to be helpful when we experienced some issues with the pick up app. I cannot fault him for the efforts that he put in to help us. However, overall renting from Uhaul felt like trying to get out of an escape room. The app was glitchy, and the fact we had limited cell reception at the location made pick up a tedious and painful endeavour, setting us back over an hour in our move. We were unable to just sign out our uhaul via paperwork, or with face to face guided assistance, and instead kept getting redirected to the app, which was extremely frustrating since the app was the issue. Having the option to sign out a uhaul and pick up/drop off manually vs over the app would have made our lives much easier. We also got mixed messages in regards to drop off, with the dealer demanding we drop it back off at their location while uhaul directed us a much more out of the way drop off location (adding to the exhaustive mileage and this price for the rental - also super frustrating considering I don't feel the experience was worth the cost paid). We will definitely be going with a different company in the future.
KATELYN H
Amaryllis Solutions Kamloops BC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kamloops, BC V2E2H1
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No one was there. They didn’t answer the phone during their posted hours. I asked another business in the same building which door was theirs so I could pick up the truck and they told me the they don’t exist. This experience was awful.
Blake C