It took us over one hour to use the app and rent the truck. We needed to be "verified" and the app kept asking for more phone numbers but wouldn't let us enter them (because they were already in the system). Finally (through chat) we were able to be verified. As we were trying to document damage, we lost connection to the app and received a confirmation email as if we were done. We spent the next 30 minutes on chat and phone documenting the damage (which was not in the photos), odometer reading, and fuel level. Returning went more smoothly, but I would never recommend the app to a friend based on its performance. Stacey was helpful on chat, but we waited between each communication from her, so the chat took a long time. She arranged for me to receive a copy of the chat by email and said it might take 24 hours. It has not arrived 23 hours later. Luckily, the movers we hired through U-haul were able to delay the start by 30 minutes and they did an incredible job for us.Ken M.
Moving Truck Rental in Kansas City, MO at American Remarketing
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Kansas City, MO 64114
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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I thought the man working at the counter was extremely nice and helpful.Caroline E.
Better opening hours,Russell H.
I had a small issue with the lock box instructions and the staff on hand was very helpful.Michele B.
Nothing. The representatives did an excellent job.Karen Y.
Mahoody was the nicest and kindest man to a group of women who were a bit clueless as to what we were doing. He drove, in the snow, to Auto Zone for us because we had the wrong brake light adapter. He was an absolute saint.LYNNE S.
Gas tank had a leak in it. Tried calling the store I got it from and they won't answer. Not goodJoshua B.
Amazing customer service! Friendly and helpfulThomas A.
The manager was so nice and very helpfulOusseynou N.
No issues. Good serviceDon K.
Uhaul made the rental check-in and check-out very easy, especially on a weekend when the shop was not open. I appreciate the value and the ease with this reservation. Thank you.Dana N.
I did not receive the dollies or furniture pads I rented. I disputed the charge upon return and was ignored. They went ahead and charged me for them.Zachary I.
The owner was great to work with and very personable. Great service!Andrew C.
I cannot rate as I was not the person dropping off.Karen S.
The owner was amazing and thank God for him because another customer had blocked my car in with the 26' truck at 10pm and he came to my rescue! I would absolutely recommend this site to everyone. And thank you again so much!!JANET P.
The initial online app was a slight challenge. The layout caused several attempts and some frustration. On site pickup was another unsafe delay. Walking around the vehicle taking pictures, submitting information online on my phone during inclement weather is a little much to ask. Make sure your phone battery is charged. The process can add to your traveling "stress". Uhaul needs to work harder to streamline the process .McFarlin R.
Quick and easy to work withjohn O.