I had to call for three days straight to confirm they received the uhaul because no one made contact with me. I had to call the 1800 number which I was told that the rental wasn't processed yet, and after it was, they would be able to further assist me. I was told to then call the store in the morning, I called in the morning, but did not get an answer. Forgot about it because I work. Call back the next day was told that the U-Haul was not found repeated this step. Today is Saturday, September 23, (U-Haul was returned on the 18th) I received an email with an attachment bill of $65 for an additional day of rental! Like wtf!! I just called over to the store explain to them how I drop the truck off and took pictures, and I am now being told that they will have to look over the accounts and "see" what they can do about it!!
Gayla Mickens
iStorage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Katy, TX 77449
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Had to call 7 times for someone to help me. I wasn't able to get helped had to wait for 15 mins. Waste of time NEVER COMING TO THIS PLACE AGAIN
Manuel CaceresAbsolutely terrible experience by the manager Rendon. He was rude and disrespectful. He literally refused to give me a U-Haul because I accidentally went on the property of the storage facility since my navigation took me there . He also lied and charged me a cleaning fee after checking the car in 10 days after drop off and said that I left the car dirty when I did not : he said he found papers 10 days after I dropped the car off which is why he charged me a fee . I don't recommend this place . He was rude. He had the worst attitude ever
Bashar YazgiExcellent service! Thank you.
Jose CastroNothing at the moment
Thomas Saunders