We had major issues with the usage of the UHaul app to rent the truck but it worked once we went online.Suraiya C.
Moving Truck Rental in Katy, TX at Postal Experts
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Katy, TX 77494
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 6h30 pm
- Sam : 10h am à 4h pm
- Dim : fermé
One-Way and In-Town Local Rentals in Katy, TX 77494
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Non corporate locations can not be fixed.CHRISTOPHER M.
Computer had too many glitches and employee was not professional. He spoke his own language over the phone and ignored me. The first truck that I rented was making too much noise and the engine needed oil. Then I switched to a van. I will not return to that location.JEAN D.
I specifically asked if I had to do to anything other than return the vehicle other than park the car in the correct spot and return the keys to the key box- the attendant responded 'no, nothing'. So after getting home I see I've received a text and email, asking me to take pictures of the car and do a location check on my phone, and if I didn't it would cost me $20. I was basically robbed $20 bucks because the attendant gave me false information. The vehicle part of the way through the drive had an oil light come on and would beep frequently. As I was already half way out, there was no way to return it quickly. This shows the vehicle is not well maintained to my opinion. I've been a Uhual customer for years, and am disappointed in this experience.Dean O.
The business owner at this location was late on both occasions, pickup and return. Unprofessional and rude. Looks like it's a family business and the owner just got up from the bed and showed up to open his shop.Digvijay T.
I accidentally left my dolly in the back of the truck. The manager did not call to tell me when he inspected the truck. When I realized that they had forgotten it, I called to ask to come get it. The manager said let me check and set the phone down. I could clearly hear him moving the dolly, I guess to hide it and them come back and say no, it's not here. Stealing a dolly Really He's that much in need of a few bucks!! Shame on him! I will post to Yelp as well I know it was my mistake for not checking But he went immediately to check the truck He knew it was there One secured to the wall- Uhaul One on the floor - mine And he chose to keep itMITCHELL W.
The sales guy Rick had poor customer service. I was rushed to pick up the reserved van when my reservation was from 2:30-6:30. I called as a courtesy to let him know I was running behind and he told me that he wasn't sure if the van would be here by 3:30 if I didn't come now to pick it up. He had others wanting to use the van. That was really crappy. I had to come pick up the van instead of waiting for my son 10 min to get his school picture completed. When I returned the van, the registered odometer reading was incorrect as I was told I drove 56 miles vs. the 11 miles I drove the van as I arrived back to the rental facility within 45 min. Thank goodness I took photos to upload to their site upon my departure from the facility to include my mileage. Otherwise, I would have been charged 45 extra miles. I had to wait at the facility another 20-25 minutes to get this matter resolved. It was unresolved before I left as he had to wait for his manager to call back. He did however call me 30 minutes later when the bill was adjusted. The bill still was not right as I was charged the $10 insurance despite me waiving that on my reservation. He kept saying my system didn't say that. I told him I declined it online and even had my insurance card in my hand when I was signing my credit card authorization. He told me he couldn't help me and I would have to call customer service. I spent 30 minutes waiting on the phone fir a representative and Thomas was great. He immediately refunded back my $10 for the insurance fee. He apologized for my wait and he apologized fir the poor customer service I received at Postal Experts/UHaul. I know now not go to a small dealer when it comes to UHaul as you may not get the same level/good customer service as expected.AMY N.
I did not know about toll not allowed. I used toll. What can I do?ELIZABETH W.
Not CLean, Equipment was not ready. Customer care was average.Vinod G.
The guy at postal experts gave us the worst experience I've ever had in my life. He assured me the vehicle was clean, gave me the keys, I walked around the building to see that the van was filthy inside and out. I made videos since he did not want to come outside; He snatched the Keys out of the van and told me that he would just give me a refund and refused to let me use the van or the clean one that he said wasn't available. I told him that someone was waiting on me and he proceeded to tell me it wasn't his problem. I then had to find a location and pay an extra $150 to the customer that was waiting on me to bring the van. He even lied to his boss â€œChrisâ€ disappointingly his boss believed his lies instead of trying to hear me out, the worker kept talking over me, and cursing. It was horrible. I was there for almost two hours because he acted like he couldn't refund my money, and he was the one forcing a refund that cost me money. It was horrible, and I have it in video.Kayla W.
We waited over (15) minutes before the store associate arrived to open the location. No customer service skills. He did not even say, â€œGood Morningâ€ or â€œHow are you?â€ He had absolutely (no) manners at all. **Never again.Ebony S.
I was there for my reservation on time however the employee was not at work on time and cause me to not get my rental until 50 minutes later than scheduled time. Which caused me to have to pay the movers additional pay. I will never use this location again due to this incident. I am still waiting on a manager to contact me because I made them aware of this situation. I do feel that there should be some type of compensation.Candace A.
I returned the car at 8:45 yesterday. However, it was recorded as 9:15, and an additional $20 fee was incurred. I don't think this is justified. Please take action. The fatal thing is, in U-Hual The 15-feet truck arriving at 5 o'clock arrived at 6:30, so I rented a small car and took an additional 2 hours to use the helpers. I am terribly unpleasant with your service.TZUCHIANG T.
Great servicedale O.
The agent mischievously added LDW to the contract which I had declined when I made the booking. Also upon return he did not close the return immediately, saying he would do that later. During that period 5 miles were added to the rental. FUTURE CUSTOMERS: JUST BEWARE OF THE MALPRACTICE AT THIS LOCATION!!RAJIV S.
The location did not have the furniture pads even though I had ordered 2 dozen in my reservation. After picking up the truck we had to drive to another U-Haul location to pick them up. The individual at this location did not provide any info on the truck that you woiuld expect when renting a vehicle. Important info like the fuel level, whether we have to refill the fuel, how the tolls work were not covered.Sabiha B.
the person who serves the public is not nice to people, and the van was dirty, without windshield fluid and a tire was short of airNorvi B.
This is the 2nd place I went to today. First place was closed and no truck in sight. At this place, the oil light was flashing and the oil gauge was on empty. It was the only truck they had. Completely wasted my plans for the weekend. 2 thumbs down U-Haul.Travis K.
Appliance dolly was not available so i had to drive to another location to pick it up.Alexander R.
Pay Attention to Details - Truck not cleaned out, equipment missing, facility closed when supposed to be open..David C.
Outstanding customer service and very convenient. Thanks!!!wesley K.
The employee told us, when I called him a week ahead of time, to book the truck on the UHaul app. I told him the date I was coming. when we arrived, the app said we needed to go inside the store but the employee was 35 minutes late. He did not apologize and we ended up not getting our truck until 9:30 instead of 8:30 and then we got charged an extra day. For some reason the system said we had to return it at 2:30???? I'm highly dissatisfied.Tiran L.
Very unfriendly. I was treated like I wasn't needed around. The body language and overall mannerism showed. Even my 13 year old observed the same thing and after we left he asked said to me: Dad, why was the man so mean?Christian I.
First they gave the truck 2 hours late because their system wasn't working. Because of this the guy who was helping me said that because of the delay he adjusted my return time to 24hrs, which he didn't. Then after 6hrs they start sending messages because I had to return the truck so I had to spend 1 hour on the phone to fix their mess. Don't go to this location!!! Is a mess!!!Fernando P.
The person at the counter did not seem to know what to do.Brittainy S.