Lanett was very helpful and polite. Uhaul should pay for her phone and a portion of her bill since she has to use her personal phone for business!DAVETA S.
Moving Truck Rental in Kearney, NE at University Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kearney, NE 68847
(@ Avenue O and HWY 30)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Inspection gratuite du remorquage
One-Way and In-Town Local Rentals in Kearney, NE 68847
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Excellent service! Highly recommended Pickup in NE WAS EXCELLENT!!NINA H.
The windshield was completely covered with bugs and road grime on the outside and was completely covered with some kind of nasty film on the inside.Mike O.
very friendly and great attitude. I actually enjoyed the experience.HOWARD H.
Nicest U-Haul folks in my area to work with.Dave L.
Keep the equipment in good shape and give a sooner heads up on location change.Yong C.
Yhe ladybthat was working over time deserves a large raise for her helpZachary K.
Location was fantastic. Helpful and friendly. Only dissatisfied part is that we were not informed our truck was delivered to a different location than we had signed up for. Would have liked uHaul to let us know thatJordon P.
None at this timeDonald C.
Rental process took longer than expected. It seemed the amount of information required was large and cumbersome to gather and enter into the system.Isaac S.
Trailer was at a different location from scheduled locationDavid P.
I Haul website could be made more user helpful. Is really difficult to use Perhaps it is purposely developed to be a pain for the customer. !!!Richard T.
UHaul was dirty and not cleaned out...only half full of gas...floorboard was heated/hot the longer the uhaul was drivenDEBRA J Q.
The lady who manned the counter was pleasant and helpful. However, the gentleman who removed my car hauler was nasty, rude and not helpful.Cathy S.
Make sure all equipment is available that is advertised on the UHaul website.Aaron M.
This was an easy and excellent experience right from the first phone call! I haven't experienced customer service like this in a very long time. Will definitely do business with this outlet again.Mark H.
Everything is good thank you.Manuel S.
I had problems setting up an account online in order to check out a truck on a Sunday because the reservation was for my school rather than personal usage. I could not find my reservation using the Uhaul app, which made the preparations very frustrating because that's what I was told to use. Instead, I went to Uhaul.com, and though I was able to locate my account, I still didn't have access to all of the reservation. I called the help phone number and received assistance twice, and she was very nice and patient; I appreciated that. The wonderful ladies at University Self Storage in Kearney were my ultimate saviors who answered every question and were extremely flexible with my needs. Thank you all very much for your outstanding service. If I need a truck in the future, I will come back to you and refer others to you as well.Axtell P.
Customer service was good but said I would get refunded for any miles I did not use and now I'm being told that it's included in the package and is not refunded when you don't use them all. Needs to get info straight. Also uhaul was not completely full when picked up and was charged after i filled even tho it was filled to where it was before.serena L.
Be more friendly. The lady that helped us was rude and seemed annoyed that she had to help us. Then while setting drop off dates up she screwed it all up and charged us more than she was supposed.Kylee S.
The truck cab was filthyMIchael P.
Nothing, everything was great.Mark K.
Poor parking. Could get internet to work. I told them the trail leaked and ruined some of my belongings. They seemed not to careCrage S.
Easy pick upAlexis M.
The location was fine, and the employees were friendly. There were some issues with the booking software that the employee had to call in to resolve. He told me he had no information on my booking other than knowing which equipment I was picking up at his location which led to him charging me the standard rate for the equipment I was picking up. He made no effort to find out more for me, and didn't even tell me what I was being charged. Originally I called to book a 26 ft truck to be picked up at the 56th St Sinclair location in Kearney ne on July 19th. I was texted on July 18th to call about my booking. They told me they didn't have a 26 ft truck and the nearest would be in Aurora. I told them I needed to ask my husband and get back to them. I called back less than 2 hours later and they told me the truck in Aurora had already been booked. I made the mistake of assuming (it seems a relatively rational assumption) that if I had booked a truck a month in advance with confirmation that they would ensure one would be available at the same location I booked at. Upon reading more, I saw that it wasn't uncommon to have to pick up equpiment in surrounding areas. However, I was very disappointed that they rented out the replacement truck to someone renting the day before pickup instead of ensuring someone who booked a month in advance could get it. I understand the locations work independently of one another to a large extent, but if this is the business model you have, this should probably change. After already being disappointed twice by what I would deem a faulty business model, I was promised a 15 ft truck and a 6x12 trailer as a replacement. This was frustrating for a number of reasons, the first being I had to pick them up across town from each other. On top of that, it is more difficult to drive a large truck pulling a trailer, the size difference between a smaller truck and a trailer and the larger truck negatively impacted our packing plan, and loading two separate pieces of equipment was much more of a hassle. Then there was the problem of pricing. I had budgeted 135 dollars for the 26ft truck. I was told I would not be charged any additional cost for the accommodation they made. It's pretty difficult to fulfill that agreement when neither location was aware and worked so independently of one another that they needed to charge for the equipment they rented only. At the 56th St Sinclair location, there were even more software problems that the employee had to call three times for. The representative ended up doing the booking himself over the phone. Nobody had bothered to ensure that my booking was noted appropriately at ANY location, so there weren't ANY employees who knew what I was renting or what I should be charged. When I explained the situation, the representative on the phone said they typically split the cost of the 26 ft truck between the 15 ft truck and the trailer. Nobody bothered to make this adjustment and I was charged whacarly W.