The store itself was very good. He was quick and very friendly. They had a early pick up safe for keys but the code was no where to be found on the website. The main reservation system was terrible for the pick up. It automatically switched pick up from a store within 5 miles from my house to one over an hour away. I had to call multiple times to change this and each time was a long wait on the phone because I couldn't make the changes online.Susan S.
Moving Truck Rental in Kent, WA at Save U More
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Kent, WA 98031
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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With pre registration I was done in a few minutes.Cabot Whetstone B.
I drove 10 miles and filled the truck with the amount of gas I used. The employee did not inspect the vehicle when I returned it and told me he would send me a receipt. When I finally received the receipt, I was overcharged for gas.AMARJIT D.
This appeared to be a popup type U-Haul location which was inside a grocery store. The vehicle was ready, but it was not clean in the cab... food crumbs, paper waste, etc was left from the last drive. The agent at the location was friendly and helped run out at the last minute as the dolly had not been loaded in the trailer.Michael S.
Pick up location was changed the day before pick up. Location opened 1 hour after my requested time. I was never informed of the change in time. Remote access not available at this location. Plus further away. Added about 3 hours to an already busy day.Sean R.
The whip was average says PYON.ALAN A.
The clerk in Uhaul store, seems very nice, but he had no clue what he's doing!!! I learned that there is no truck for me, even with reservation for 14 hours. He found one,but I had to returned at 4pm . Then he found my reservation- caceled this one till 4pm ,but he changed the return time for 4pm. After I told him that I need for 14 hours to be safe. Ofcourse I didn't realize that. I returned the truck after 8 hours. I had trouble with returning, so called Uhaul. Nice women walk me through, but there was nothing we could do to turn on my location. She put a note about my issues. Today when I was at work I was stormed with phone calls from the place I rented the truck. Instead of checking their parking lot and key Dropbox, they pretty much accused me of stealing the truck. It's not how you doing business ðŸ˜’BEATA H.
gentlemen that helped me was awesome however you cannot get thru on phone always goes to voicemail and mailbox is always full so cannot leave a messageKARON C.
Overall customer experience was not pleasant and the service of the employee was very unprofessional. Appearance and presentation needs a lot of work.GALINA I.
No comments needed. Excellent Co.TYE S.
To pick the Uhaul up I had to wait in line for 40 minutes. When I can to drop the Uhaul there was a â€œbe back soonâ€ sign, I waited another 30 minutes for someone to arrive at the Uhaul desk.JOSHUA B.
My experience at the drop off location was horrible. The one person that was there was left by himself on his first day with no help and no one to call. He was very nice and tried to help. I left the truck and 1 dolly there as I needed to go pick up another. I came back the next day and the manager was there and he proceeded to scold his employee in front of me for not taking care of the situation differently. Then when I went to go check in the order he scolded me for not bringing in the dolly in because it's my responsibility to bring in the dolly. However if it had been a mobile or afterhours return it would have been the same situation because the office would be closed and the dolly would have still been left in the truck. At any rate the experience was not good and it's this kind of situation that makes me not want to use uhaul again. Maybe I'll go to Ryder or budget rentals next time.Scott H.
Our vehicle was not on site when we arrived. Had to wait for it.Walter H.
Had to wait 35 minutes in line to pick up vehicle. Was then overcharged for mileage upon return even though I submitted corrected mileage during walk around.OLTON S.
Won't be one never againRobert J.
The truck bed was dirty and was quoted at reservation $1.19 per mile but was charged $1.38 and was told 10 insurance but we charged 14LOREE P.
Charged for dolly we never got and charged an outrageous amount for gas even though we had to drive an extra hour to get the fucking truck and it was barely under what was "needed" on return. Never using Uhaul again and telling everyone we can to use other moving truck companies.Brandon S.
Horrible serviceTRAVIS R.
We reserved the uhaul at the Rainer Ave location in Renton. The website offered us a deal of $54 off, 24 hour rental and 104 miles if we returned the truck to their location. After setting up our reservation the pick Up location changed to this location in Kent. I received a call from Trisha who informed me that everything was exactly the same but just a different pick up due to lack of inventory, she also stated it would be cheaper. Upon my husband arriving to get the truck, he was informed that it was more expensive and less or no mileage included! My husband had to go back and forth with the guy for over an hour to get it corrected back to the original rental agreement! This is horrible customer service. I shouldn't have to send screen shots of my original reservation (which thank goodness I had!) to prove what should have already been in the system. Additionally, it's crap that they tried to charge us more, ding us on mileage when the location we originally requested was 5 mins away vs 20 mins!Stephen H.
Quick drop off. Clerk was pleasant.Annalisa M.
2 times reservations were made online but both were over booked my UHaul Seattle traffic. Finally got a truck by bumping some other renter. ðŸ˜©DONALD RICHARD O.
Best customer service I every hadAntonio K.
The trailer door was stuck closed and I had to fix it at my own house at my own expense to use it.TYLER P.
The location is awful. No one answers the phone as I lost something with the uhaul keys (my storage keys) and the mailbox is full so I can't leave a message. The service was subpar. The internet was not working when we went to pick up the uhaul. The rep took forever and then had to use their phone and seemed like they had no idea what they were doing. Awful experience.JAMES H.
This u-haul rental is a nightmare experience. U-haul location couldn't find keys to my original van assigned to me so gave me keys for another van and never switched it on my contract so I got pulled over by the police arrested for a stolen vehicle that I never stole!COURTNEY B.