The agent could have been friendlier
JOSEPH L.
Moving Truck Rental in Kerrville, TX at True Master
(Concessionnaire U-Haul dans le voisinage)
2029 Junction Hwy
Kerrville,
TX
78028
Pour nous contacter
2029 Junction HwyKerrville, TX 78028
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/31/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Kerrville, TX 78028
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
I thought the service was good. The worker was very friendly and helpful.
ALONZA Y.- Rating:
- 5.0
Service was excellent. Ed was most accommodating and kind, just what I needed during a stressful situation!!
EFFIE A.- Rating:
- 3.0
Well, it would be costly. But, be open on Sundays.
ALONZA Y.- Rating:
- 1.0
Extremely rude employee. I rented a 15' truck ... upon paying for the truck the employee pointed to the truck and tilde me “ there it is, bring it back clean or U Haul will charge you $109 to clean it†He didn't walk me to the truck to look it over or explain a thing to me. I am a single 69 year old woman. When I came back the next morning to get the tow dolly hooked up the same employee told me that U Haul doesn't install tow dollies because it's a liability!! I was beside myself with this man. I had to call my disabled brother to come and help me. This is totally unacceptable behavior!! I have so much more to type but it's very upsetting for me. My son worked for U Haul in Houston for ten years as a mechanic! John Quinn He told me this is not U Hauls policy. The employee refused to wear a mask because it's his right to not and he is vaccinated!!! Over all, this is the worst service !!! Kerrville Texas to California... a very far trip to worry about my car on the tow dolly.
VICKI J.- Rating:
- 5.0
The people and store was great. But Uhaul screwed me over. They sent me 60 miles out of my way to drop off the truck. I toke the truck to the closet uhaul to me because that's where I should have been able to drop it off at. No one there to check it in so I drive 35 miles to the next closest uhaul. They would not accept the truck, told me I had to take it back to where I just came from. Got about half way sack and got a call from the first place I went to and was told I could not bring it there that I had to take it to a uhaul dealer way out on the fare side of town that's 40 miles from me. This dealership was 60 miles from my home. Come to find out they heeded the truck for a rental that afternoon. It's not my job to deliver there trucks that fare from my home when there's dealership closer to me. That was 120 miles round trip I had to put on my car to have someone pick me up. The only good bing that came out of this trip was where I picked up the truck, they did not have the size truck I reserved and got a largest truck at the smaller truck price.
Cecil H.- Rating:
- 5.0
Great helpful and friendly staff. Very easy to get the rental set, get in, out of the location and return. Love to do business with them.
THOMAS M.- Rating:
- 5.0
The gentleman that helped me was very nice and cordial. Ive never rented a trailer before and he made what a nerve racking experience turn into a problem at all event. He was great.
JESSICA MARIE F.- Rating:
- 5.0
These folks were helpful, kind,polite and courteous. I would highly recommend them to anyone.
HOPKINS T.- Rating:
- 5.0
Everything worked out great.
ronald J.- Rating:
- 5.0
The people at the location were super nice and I would recommend them in a heartbeat. The 15' truck that I rented was past its expiration date, though. The heater came on on the floorboard when you turned on the ac causing an unholy mix of hot legs and cold arms. The steering needed repairs as well as the slightest bump in the road sent you reeling into the oncoming lane.
SHAWN B.- Rating:
- 1.0
Do paperwork right. They put they truck had 3/4 of gas and it was the line below. When I got in the truck I noticed and took a picture to show him when I can back. I stopped and put in the 3 gallons I used and he try to make me pay 20 extra because his PAPERWORK said 3/4. He said you used 3 gallons and I said I put in $10 which was the 3 gallons so I had to take the truck AGAIN to put more gas or I was being charged 20 extra dollars .
CHRISTINA C.- Rating:
- 4.0
Not very organized.
TAMERA G.- Rating:
- 5.0
easy, quick process, friendly, helpful staff
GLENN B.- Rating:
- 2.0
Customer service lacked
JOSHUA M.- Rating:
- 5.0
Excellent service! Had me signed up hooked up and on my way in minutes. My go to place for rental needs.
MARK S.- Rating:
- 3.0
Make sure they count their inventory correctly before calling and telling customer that rental is still out when it's in their yard.
JAMES M.- Rating:
- 5.0
I was charged $15 for cleaning 5x8 trailer which I do not think it is res reasonable for a little debri on floor, and I was not told there would be an additional fee. Very upset since I am a regular customer and this location is the one that I have been please with for rentals. I will continue to rent and recommend this location but they need to be upfront and let the customer know that there is a fee for cleaning even if it is minimal debris. Especially now that we are in a pendemic and we have limited resources.
SYLVIA G.- Rating:
- 5.0
Excellent helpful employees
WILLIAM M.- Rating:
- 3.0
The pickup location did not have the dolly I paid for and said they would remove the charge for it, which they didn't, so I was charged for the dolly AND and additional $50 by the dropoff location for not returning the dolly I never received. The truck had less than half a tank of gas when we picked it up, and we dropped it back off with more gas than we had on pickup, but I was charged by the dropoff location for insufficient gas. Took an hour on the phone with the dropoff location, the pickup location, and corporate customer service to resolve the issue after-the-fact. Ridiculous.
Bobby L.- Rating:
- 5.0
These guys were great. Will use them anytime I need to rent or drop off
DAVID W.- Rating:
- 5.0
extremely good service. Fast and efficient.
BOBBIE O.- Rating:
- 5.0
This location was fast and easy to work with.
MONTY LEE M.- Rating:
- 5.0
Pretty simple. I had to reschedule twice and called this location directly - no problems.
ELAINE G.- Rating:
- 4.0
The facility was not wearing mask for safety.
COLLEEN M.