The truck I wanted was not available. This is not acceptable. If I reserve a truck I expect you to have it. There was a truck the same size there but they said it was for local deliveries. That is not right! I had to drive 30 minutes to pick up a replacement then 30 minutes back. This is money out of my pocket and it is your fault. I should have been given a big discount but was not. When I went to the other location to pick up the smaller truck and trailer, I had to wait a long time. I will use a different trucking company next time
Jeff E.
Highlander Construction
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kerrville, TX 78028
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Tie down ports were smaller than expected and appeared weak. I was concerned about using them and only secured the load to the outside ports which were larger. Also I ordered trailer with motorcycle chalk and was given standard trailer. When I raised my concern about the trailer to U Haul only option presented was to return trailer. No assistance in trying to find a replacement at another location was mentioned.
JAMES L.The owner was super nice and super helpful with all the questions I had and explaining things too me as while and the u-haul I got was perfect for what I needed it for so again thank you for everything
Robert R.We had to drop our rentals off on a weekend 1/21/23. Our trip was an extremely long and tiring. I hope we get “good marks†as well.
Johnny S.The keys in the assigned lock box were for the wrong truck. No one was there (sign said “closed†despite arriving within normal business hours). The truck that key DID open was filthy inside. It was unlocked, too. The automated system had no option for this situation, so I had to call the help line and spend another 10 minutes or so getting the right keys. The truck I ended up with was clean inside and out.
Andrew G.