I was instructed to drop off the tuck at Waive Taxi Location in Keswick. When I went to this location at around 10:00 AM, the office was still closed and no one was there. I waited for 20 minutes and when no one showed up, I decided to use uhaul's online app to drop off which to my surprised now instructed me to drop truck at another location 3 Kms away from current location,. When I finally found this remote location, I was told by staff there that they don't accept trucks at the location. After I told the staff what I had gone through, she decided to help me out and started making some calls and finally approved drop off truck.
Yunus B.
Keswick Storage Ltd
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Keswick, ON L4P3E9
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Was locked out of the location and when I called the uhaul number to get the gate access code, I was hung up on 3 times
Steven H.Except that the self serve drop off couldn't “find my location†no matter how many times I reset and allowed it to, the woman who worked there was extremely helpful in helping me return the truck.
Ngaio B.I did not know the code to get into the yard to pick up the truck and it took over 40 minutes to get it. Very frustrating.
Madeline M.This location is online self check in/out. The system U-hail uses is horrible, spent almost an hour in hold trying to check in and get the actual keys to the vehicle. Once I got a live body they said I needed a different phone number, provided it and then transferred me and I was cut off. Thankfully, I got the number and called in. Once finally connected, person on the phone very helpful and it all worked out. The system (technology) needs to be improved. Girl at the storage location very friendly and supportive however this is a self serve location and they couldn't help me except to say this is a common experience. Requested furniture pads, was charged for them, but none provided.
Joanne B.