You gave me the wrong size truck, I needed the bigger one with a ramp
Greg J
American Auto Repair
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Kingston, MA 02364
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 2,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
No one was there. Disgusting, unkept, auto body shop. Do humans not work anymore? Or care about their business?
Jeffrey WEverything was great
Daiana MFirst off, I ordered the blankets and dolly but they were not with the truck. Secondly, the drop off location was from a scene in a horror movie. Literally, you all need to check that place and reevaluate if U-Haul should be operating out of there. Lastly, your app did not work and the website was having issue so I was unable to properly return the truck online. This was the worst experience I’ve ever had with Uhaul and will not return unless I go to a location that has a uhaul employee and storefront.
Patrick MThe location for pickup changed. Had to download the app on my iPhone again because of an issue with the app not opening. Found that the location for pickup/dropoff had changed. No one was at the location and was unaware of how to obtain keys for the vehicle. Looked in the app and there were no instructions for check-in or pick-up on the main page. Just showed reservation. Contacted customer service and discussed my concerns with them and they indicated that I should have received a text about the location change and how to initiate pickup. I informed customer service that I did received a text about the location change the evening prior that I did not see, but nothing on how to check out the vehicle. With that, the rep went through the steps with me over the phone. The app reset itself multiple times and I had to keep re-re-re-re-entering information in from the beginning until it accepted. The rep had to help out as well because she saw it resetting. I was out in the middle of nowhere with little to no signal. After the lengthy process and being very agitated over the phone I apologized to the rep for being upset, but... indicated that I was not pleased with the checkout process and the length of time it took. She apologized to me as well and I was able to obtain the keys and continue with my day. The entire process took over 45 minutes with re-downloading the app, app resetting, re-entering my info several times, items and people that needed to be verified, etc... In the end, the vehicle worked great other than the major delay we had with the entire checkout process. It changed my entire schedule for the day and caused a huge inconvenience to two of our helpers. I requested a discount of around 20% due to the inconvenience so we will see what happens and I will update this if possible.
Jeff P