When I booked the truck on line for pick up in Charlottetown, I was not aware that I would have to drive to Kinkora to pick it up. Originally I was told I would have to go to Alberton which is one hour and 40 minutes from my home. I was also not aware that the 15 foot truck I booked was not available and I was only able to get a 26 foot truck which was beyond what I needed and what I was comfortable with moving to a downtown location in Halifax. At every time I was asked about this, I was told by uhaul employees that I had agreed to this by clicking something in the on line order process. I would strongly suggest that you make this click option more prominent and make sure that your customers are made more aware that they will probably not get what they want or where they want it. Basically my rental cost me approx $120 more then I was expecting to pay because of the extra fuel I used going to get the truck in Kinkora, driving back to Charlottetown along with the extra fuel burned by the much larger truck then I actually booked. All of the people I spoke with seemed to be reading from the same script, but overall were helpful and did what they could. If you could please send me a $120 credit for my next rental it would be appreciated.
Anne S.
Shea Holdings Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kinkora, PE C0B1N0
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A wider choice of vehicles
Tom C.We booked a uhaul in Morell via the Charlottetown office and were sent to pick it up at a closed retailer. The booking agent should take care to ensure that they do not send customers to a closed location. Shea's was great when we arrived there, very helpful staff.
WILLIAM MORRIS L.Great customer service and made my rental experience super easy.
Krista M.realy Nice guy
daniel L.