There was no keys for the truck, so I couldn't use it. It would have been professional to call me to let me know in advance the truck can't be used. I paid $20 to Uber to get there and had to use them again to get home. This caused a domino effect, making my move a very bad experience. I ended up at a different location at a different time to pick up thru only truck I could find. It was smaller and didn't hold all my belongings. I had to make 2 trips out of town. My Uhaul Bill came to $700. I did call customer service several times, but they would disconnect me. I received no help.
Rosanne N.
SK Food Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kirby, TX 78219
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Lady was little rude when dropping off made me wait to talk to someone on phone to drop off when I did the online drop off already. I had to leave $100 deposit because unused prepaid credit card. They said my deposit would be refunded immediately that day. Still have not received it. They need more customers service training and follow through what they say they are going to do. Im still waiting for my $100 deposit which I'm sure I'll have to keep calling about
Thomas A.Nothing at this time
Jack E.Extra equipment (pads) were not ready, dollies and trash were in the truck when it was picked up.
Antonio A.This location was a closed gas station. The building was very old and the person who checked in my dolly pulled up in a mini-van. The garage was closed permanently and the parking lot run down due to lack of maintenance. Despite the look of the location I was easily able to check in my dolly and was on my way in 10 minutes.
John D.