The vehicle was clean however, there was a leak in the attic. It rain the after the truck was loaded durning the night before travel and all during the drive. The person in the passenger seat was wet where rain was leaking in the cab and the items that were in the "attic" were soaked. Very disappointed in the quality of the vehicle.
stephanie a
Julies Fuel Stop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Knoxville, TN 37914
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Truck appeared to be in a front-end collision; the front bumper had a huge dent. The checkout location was a gas station, and the employee could hardly speak English. He handled the reservation and checkout on his personal smartphone, which had a cracked screen. He didn't know how to accept payment from a credit card other than the one used to book the reservation online, which was necessary because my original credit card number had been stolen the night before. He didn't offer a printed rental contract; he only emailed it to me. When it was time to take the truck, he didn't know which one it was, so he made me pull up the rental contract on my phone and scroll through it to look up which truck number it was. Very inefficient and unprofessional. Felt like we were there an hour just to get the truck we had already reserved.
Shane Dtoo far away and no one to help us
JANIS FTrain the people we pick the trucks up from.
Angel KLocation applied blankets to bill without my authorization. When confronted he stated, "you need to contact customer support." I asked him if I could drop the truck off on the other side of town since I didn't need to bring it back to that location, he replied, "you can drop it off at any location you like." While this is true, he failed to let me know it comes at a an extra cost. I asked it I can drop the truck off after hours and he replied, "the store will be closed at 6. You can drop the truck off when your done." While this is true, he failed to mention the extra cost for doing so. This store failed to provide adequate information to its customers so that they can make an informed decision when asked.
Chris S