Great service and he led to me to the right place to voice my frustrations.CLIFFORD H.
Moving Truck Rental in Lake Forest, CA at RJM Industries LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lake Forest, CA 92630
(Border line to Foothill Ranch)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam : 8h am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lake Forest, CA 92630
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The process in self retrieving the truck required a representative to walk me through it. When completed and everything verified; the locked box would NOT open granting me access to the key for the truck. This is a great idea but you have A LOT of PROBLEMS to work out. It took me over :45 minutes to complete.James Michael N.
Super pleasant experience, thanks for the help!WILLIAM C.
24/7 Truck Share was how I requested pickup. The customer service even called to confirm this location set up the keys for 24/7 pickup and they didn't do it, so, it set me behind schedule, cause I had to wait for thus location to open at 8am and pick up the truck in person. Then, had to wait another 20+ minutes in line when I should have been on the road already.Brianna K.
Everythinh was great, thanks!Alex S.
All the guys at this location were great. Courteous and professional.ROBERT A.
Not email me that the equipment was not returned yet the day after it had already been returned. Gave me a heart attack!ANDREW D.
It would have been nice to have notice a day prior to know that my reservations had been changed to a Lake Forest location. Also, since this location is not open on Sundays, telling me what lock box to get my key would've been good. Good thing the employee who does work in the office was actually around working on other distribution items, helped us. He was the best, sorry we didn't get his name. Agents at San Juan Capistrano location were NO HELP!DENNIS G.
Good customer service.ABDELKRIM F.
The young man running the place was friendly, explained things well and made the rental experience very time efficient. Good young man. I'll use this location again. DavidDAVID A.
Most excellent service! I will be back soon to rent again!STEVEN N.
The gentleman that was attending was the best UHaul representative I've ever dealt with! He was patient, courteous & knowledgable. He made the process much easier & pleasurable. Sure with all your reps were at least half as good as he is! Thanks to him for the best experience!OCTAVIO G.
Matt was fast and friendly!Cole P.
Online drop off site caused delay in returning the rental truck.Joon K.
No material concerns or suggestions. Great service.Kevin M.
Upon my arrival there was no one outside to greet me and I waited a minute or so. I had some trash that I forgot to throw away and utilized the dumpster by the uhaul check in. I tossed some broken glass and paper away and some it landed on the ground which finally got the attention of the employees inside. A young man by the name of Eli? came out asking what the glass was so I stated I had some glass that broken and wanted to make sure the truck was cleaned out. The young man proceeded to tell me I could be banned by uhaul for doing such a thing. An older gentleman who worked there as well stated it wasn't a big deal and the young man retorted yes it was. I asked if there was anything I needed to do and the older gentleman told me it was all fine and that I could go. The young man upon looking at the fuel gauge stated that the needle was not at the 5/8th position and proceeded to again assert his arrogance over me by stating I'd be charged $8.00 because it was CLOSER to half. The fuel level was a full needle width above half and as it says on uhaul's website it is an estimate!!! I also asked if the young man had a photograph of the original fuel level and he showed me the photograph I provided to uhaul of the mileage correction but could never provide proof. I asked the young man if he was going to lose sleep over this and he again informed he'd charge me to make up the difference. I took the truck and proceeded to the nearby gas station where I put $12.00 worth in the truck which placed the needle at 3/4 of a tank. I made sure I left a copy of the fuel receipt in the truck and did once over ensuring it was clean before returning to the drop off where I left my wife and crying kids while I handled this assistant to the regional manager's bidding. As I pulled up, there was again no one present so I left it in their driveway. After getting home, the young man called to thank me for fueling it up and informed me my receipt was emailed. While I appreciate this phone call my overall interaction at this location was less than pleasant and I will not be utilizing this location a third time. I admit my error of not asking before utilizing their trash as the tone was certainly set after that mishap.DAMON B.
This is by far the best U-Haul rental location we've ever used. Will recommend to anyone looking to rent in the area.Jody D.
Above and beyond my expectations. It was. A great experience. Would definitely use them again. Thank you.KELLY M.
Very friendly and helpful. I rent from U-Haul maybe 7 times a year. I find U-Haul to be a good company to do business with. This is one of my favorite locations.RAYMOND F.
The young man was extremely friendly, informative, and willing to go above and beyond to try and obtain a truck for us in a future move.Joseph S.
Be careful that yhe fuel of truck be full my truck was near empty and uhaul chaged me 33$ I do not know why?IRAJ S.
Keep up the good workJoseph G.
easier receptionfarshad S.
just keep doing what you do. Great professional experience.Amal J.
Matthew went out of his way to help me get the truck for an extra hour. Excellent service.Susan T.