Actually including the supplies that you charged me for would have been a big plus, instead I was cheated out of the supplies that I purchased.
Timothy K.
Rdmill Abatement Contractor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lakewood, CO 80215
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This location was in a sketchy ally. There was paint in the floor of the uhaul. None of the instructions for the online check-in process were accurate/up-to-date and I had to call someone for help. The website was also extremely glitchy and would not let me enter my phone number at the appropriate steps. The woman on the phone had to enter all of the information in for me.
Aaron H.Improve your website when I was trying to return the truck it was not uploading my pictures super frustrating but the lady was awesome helped me out and just allowed me to text them to her and she closed out for me
JOANIE G.The location was particularly helpful. I was able to extend my rental time with the van multiple times. I was contacted multiple times and the location worked with my every need. Thank you again for all your help. Absolutley above and beyond service.
Alexander G.Unfortunately, the pickup at 9607 W. Cofax Avenue, Lakewood, CO 80215 was disorganized, and the customer service was terrible. Myself and my daughter arrived at the location that wasn't well marked and it was unclear where the entrance was. When we walked around to the back alley we located the “entrance†which was unbecoming to the value and image of the UHAUL brand. There was absolutely no one in attendance. Our only choice was to call the number on the wall of the decrepit shed in the alleyway. We were shocked to find that no one would be available for over 2 hours in order to help the both of us to get the trailer hooked up to the 10 foot truck. I am not experienced in the process, although I have watched my ex-husband hook up his work trucks a few times. However, due to the fact that we were in dire straits because our car broke down in Denver as we were trying to make our trek across country 1 500 miles home in Las Vegas, we decided to hook the truck up ourselves, getting our instructions to properly connect and load our disabled car onto the trailer from YOUTUBE! In addition, the one, and only truck available was overbooked, and while we were there a young man arrived to also find the surprise of the location and lack of attendance at the alley shack. Thankfully, he left after sometime to search for another location where he could surely get his moving needs met. After 30 minutes in a dirty back alley my daughter and I managed to get the trailer loaded and the car placed on it to the best of our ability, we then proceeded immediately to a better and more professional Uhaul location to have all the hook ups checked where Steve at 2322 South Federal Blvd. Denver Co 80219. He was very kind to check the equipment installation and hook ups for us. Steve noticed that the chains were not adequately connected and the tire straps were not secure enough, which he promptly made sure that all was properly positioned. I can't tell you how thankful we are that he secured the safety of the equipment we were driving. How could UHAUL permit such a terribly inadequate business arrangement. In my lifetime of using your services I have never seen such unprofessionalism at the W. Cofax location. I would think that your standards would be better.
donna P.