The address listed no longer has an office on site if one intends to check in at the desk though the truck is parked there. The office is several blocks away. We reserved our truck for 1pm and were 5 minutes late due to the changed location. When we called to inform staff that we'd be late, the woman who answered the phone told us that she'd gone to lunch and wouldn't be back for an hour. We had an appointment to pick up furniture that had to be changed. I complained on the phone that I thought it was unprofessional to leave when we had an appointment to check in at the desk at 1. She then yelled â€œso I shouldn't eat?!â€ and said she'd be back soon before hanging up on me. We waited outside for 40 minutes before she arrived back, slammed the door in our faces and loudly complained about how â€œsome people are in a real hurryâ€. To be fair, when we arrived lunch hours of 1-2 were posted on the door but we booked online and this information wasn't anywhere on the website. If this is standard, pick up times within those hours should not be made available. Also, the office was filthy, extremely hot, smelled of cigarette smoke and she did not put on a mask at any point. To improve customer experience, accurate locations should be listed, pickup times should reflect availability and customer courtesy should be improved.DELANCEY M.
Moving Truck Rental in Lexington, KY at U Stor It
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lexington, KY 40505
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lexington, KY 40505
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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First, the truck was in a completely different location than where the key should have been. Second, I had ordered blankets and they didn't have them. I had to drive 3 miles to pick them up AND drop them off. So, more money added onto my mileage. This whole ordeal put me an hour behind schedule that made my movers late for their appointments. Frustrating situation.Misty W.
Nice and friendlyGEORGE T.
Service was goodKenneth C.
Dirty. No assistance in hooking up trailer. Glad I knew how.GREGORY E.
Thank u so much Ms Kathy is a very sweet ladyJennifer B.
The smell of cigarette smoke in this office was so strong it triggered my asthma.Ruth M.
Its better than good.STEVEN H.
I'm very upset of the way you guys charge me for the gas even though I checked the gas before I got in the vehicle and after I got in the vehicle I did call and explain the scale was charge an arm and a leg I was actually going to get a storage unit there but after this bad experience I've change my mind I actually need a U-Haul again that's why I was going to go back but after this extra charges I will not be coming back and I will let my friends know about terrible service their lady was very friendly though she was excellent She did explain about the gas like I said the gas meter was still on the same measurement as when I received it so therefore I shouldn't have paid for gas Before or after any kind of charges I'm very disappointedJasmin T.
They did not provide adequate information about usage of U-Haul. So, they charged me more additional amount.Bisnu P.
No help dropping the trailer and no parkingJOSE V.
Good service.VICTOR A.
Tell the clerk to get off the phone with her sister and wait on patrons. Stop smoking in the office.Christopher P.
Interior windshield had something on it, I had to clean it. Ashes in ash tray. Cup holder area dirty. Inside truck bed something had been spilled and it was sticky. Because the pick up location was changed and they opened later my reservation was changed to pick up through lock box, but it didn't change on my reservation. It took Fifty minutes And five phone calls with long waits to get the truck keys.Linda L.
The building where I picked up the keys was filthy. The woman obviously lives at the storage facility and it was like a hoard inside the office. Messy and dirty. Reeked of cigarettes. Dogs barking constantly. She let me in and was on a personal call with someone. Finally after about 4-5 minutes started to help me. I felt dirty and gross when I left. She kept licking her fingers and turning the paperwork. Her hands were filthy. I would not use this location again. I wanted to use a location very close to my home but got a message re-directing me to this location a few hours before my pick-up.Christine G.
I feel as though I was overcharged for the Uhaul that I used. I got one of the smaller box trucks for my move, and I was charged for not only milage, I was charged the flat fee for using the truck, and I also had to pay for gas. My understanding was that I would have the flat fee plus gas. I paid over $100 for a one trip move. Had I known I was going to be charged that outrageous amount I would have packed everything in my car and made 5 trips, or rented a truck from Enterprise, and still come out cheaper. The location was filthy dirty, and reeked of dog pee and cigarettes. The women that took my information did seem to have a good knowledge, or even the bare minimum of what she was doing. I would highly reccomend that she go back through a training class or seek new employment. I would also reccommend this location be shut down, and condemned.Aries H.
There was supposed to be a furniture Dooley in the truck. There was not. I did call about this and was given a refund.Bethany H.
Did not have wiring harness. Had to go to 1200 location to get wiring so I had to drive without brake or turn signal lights.William A.
Easy pickup and well maintained facility. Manager was knowledgeable and friendly.Helen H.
Had to wait outside in the hot sun for an extended period of time for The attendant to come to the door to let me in on two different occasions. The office was dirty and full of smoke. Not at all welcoming. The attendant tried to assist but was limited in knowledge. No accessories to purchase. Would not return to this location.Teresa L.
Office smells of cigarettes. Homeless people living in storage units. Truck not clean. In fact, I believe there was dried urine in cargo area. Lady was very nice. But facility and equipment was the worst.SANJOYDEB M.
The customer service was terrible, and I got charged for miles I did not drive. This location should not be representative of how u-haul business is handled. Very poor service overall terrible I will never go back to this place againCarlos A.
Smoky customer service office. My daughter and I smelled of smoke and felt we had each smoked a few cigarettes involuntarily during our check out process. Their staff was friendly, but they did not help us hook up the trailer or load our vehicle. (We came back for the transport, after loading the truck.). They sent us out with a transport with a bent trailer tongue. We didn't have an issue on the road, but it was cause for concern. The transport fender could be seen in the right side mirror. The staff in Fort Worth told me that with a 26' truck, I shouldn't be able to see the trailer at all when driving on the highway.Troy L.
Very easy to return which was great. Hard to get into parking lot and seemed to be in a questionable part of town. Overall everything went fine.Elizabeth M.
I had an awful experience with getting my UHaul. The first location gave me a trailer that was too big for my vehicle and customer service told me to return to the location on 7th avenue. This location was extremely run down and the waiting area smelt like stale cigarettes and the woman, Kathryn, was extremely rude to me. She proceeded to raise her voice at me after talking to UHaul herself and said I had to return the trailer that was too large at the original location on New Circle Road because she â€œdid not know how to do a refundâ€. After I had to go all the way across town again to return the large trailer, I returned to the 7th st location to get the smaller one. It took her almost 20 minutes just to get that trailer rented to me and then told me to go hook up the trailer and let her know afterwards so she can take a picture of the hook up. I had no idea how to hook up this trailer and told her that and yelled at me again saying she doesn't know if her husband is in or not and if he isn't I would have to figure it out myself. The other location helped me with no problem but she wanted nothing to do with me after renting me the trailer. I would not recommend this place to rent a trailer or even get a storage unit. Customer service was great who I spoke with, but the woman Kathryn talked too was rude as well. This made me not want to rent through U-Haul again.Haley T.