I did a remote drop off so ignore my selection for location not being clean and inviting. Jason, the agent at that location WAS helpful on the phone in so far as he could be. I had fuelled the truck up to full tank and there was no way to tell how much fuel it would typically use if driven in a normal fashion. By the time I was done it still had half a tank and I had received it with a quarter tank. His district manager "Griff" (no last name given but I'm finding out) would apparently not allow any compensation or refund for this which was the better part of $65 of fuel. I will not forget this underhanded, petty and cheap way of doing business. It is a poor system that allows this to happen. Trucks should come with a full tank and be returned with a full tank. Period. If you choose to not operate that way then make an allowance for people to be compensated OR at least put a notice in the truck stating how much fuel one is likely to need per kilometre. Then someone can at least calculate how much fuel they need and fill up accordingly. I am VERY unhappy about this whole situation. Disorganized and lengthy pick-up (see that review) and now being fleeced for fuel. I have been a customer of Uhaul across Canada for 30 years but you may have lost me for good with this rental. Start to finish I would rate it as 3 out of 10. If you're happy with that then don't do anything.
Deon Q
Poppa Eds Transportation
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lindsay, ON K9V4Z7
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Office was a pig pen and not marked very well. But Service was great and price was good.
DOUGLAS HFast easy perfect service good price as well
MELINDA CI was told I could pick the keys up the morning of, I did not use the app, got there the young lady at the desk was not told I was coming didn't know where the keys were or what size truck I ordered, this was NOT her fault, she did a great job sorting things out made a couple of phone calls and had me on my way after about 20 minutes. After that all was good, no issues returned the truck gave back the keys .This was my first time renting a U-haul, would use again.
DOUGLAS EI got a text the day before my pick-up that my rental had been moved from the Kent Street location to the Needham Street location. Beside's the fact that this put a wrench in my plans to return my car rental to Enterprise and walk to the Kent Street Uhaul for pick-up, when I got to Needham, I was told Uhaul was closed that day. It's pure luck that the woman working for the taxi service there could help me get my key. Taxi place - great service. Uhaul kind of sucks.
LIS H