Missing furniture dolly and 6 pads. Attendant at location showed up 20 minutes late. Wouldn't use again.Ed M.
Moving Truck Rental in Littleton, CO at Imart
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Littleton, CO 80122
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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I scheduled a 4 hour rental starting at 8 am. Imart opens at 7 am so I thought I would get there at 7:45am to knockout all the paperwork. When I got there, both doors to the store were locked and nobody was there. I call the store multiple times which lead me to a full voicemail. After leaving the location at 8:25am I was on hold with uhaul and there was still nobody at the store. Uhaul eventually got to my call and had their management call the location/person who told them he was there the whole time. When I went back in at 9:15am he argued with me and told me that I was wrong and that he was here the whole time. On top of that I didn't even get a 4 hour rental because he had to have the vehicle back by 12pm.Landon B.
Business did not realize I there to pick up the the trailer. This was after having my reservations being cancelled at two other closer locations. The business then tells me that they "do not hook the trailers up". I had never hooked that type of trailer up so had no idea if it was right. They offered no assistance. They are a very poor Uhaul. associate.randolph O.
Great location. Very helpfulRobert C.
The electric wires from truck to auto transport carrier were not connected; they were TIED together. We had to wire them together so we would be legal with brake lights and blinkers on the auto transport carrier. The truck cab had dog hair throughout and dirty dog prints on the middle seat. We ended up vacuuming the cab since I am allergic to dog hair.Catherine T.
Quick, efficient check out of the truck and I was on way in Five minutes.Gloria J.
When I arrived the van was not parked in the location I was directed to by the online check in. Additionally, the keys were not in the lock box for pick up. The front desk attendant was a young man who had nothing to say other than, "ya, here, it's parked out back." The van was not clean when I picked it up. There was dirt and grass in the back. The front had a sticky substance on dash and in the cup holders as well as pet hair from an previous occupant. It was clearly not cleaned between users which is shocking considering the current pandemic. The vehicle is also due for an oil change. When I tried to let the online drop off know the vehicle was not ready for its next user, I was automatically going to be charged a cleaning fee so I was forced to put that the vehicle was fine so I didn't pay for a mess I didn't make. Overall a very poor experience.Molly Y.
The equipment was sub par should be retired. The customer service was lacking for uhaul knowledge and ability. I sent an email to uhaul through your site as I am filing a complaint about the customer service from Uhauls main CS Department. I was treated like crap and the last 3 times I have rented uhaul has been more than disappointing.Rosemarie and Lu M.
This was my worst experience with Uhaul. The so called attendant had no idea what to do or how to do it. He called his boss, who told him apparently to have me disconnect the car hauler. He had no idea of what to do with it. They apparently didn't check it in, in a timely manner, as I was called 3 days later and asked where the unit was. I am a former Uhaul agent from a 30 year dealer. He would of fired me if I ever handled a transaction for him in that fashion.ROBEERT M.
The gentleman who helped me with the rental was super efficient, kind, and well mannered. I appreciated his assistance.Kevin K.
Location charged additional amount a full month after the return when I did not exceed allowed mileage or return late.Thomas V.
Only negative was they didn't have all the extra supply's you see in the Uhaul storesFraser C.
It was over priced from the internet and was told I was only paying 218 than got charged 318 they didn't say there was a holding fee slee A.
Don't make pickup process complicated, person that was chatting during my virtual confirmation was very unhelpful. Also, don't try to overcharge, hire helpful honest workers.Diego M.
The location was in a liquor store that needed a good cleaning. I realize the weather prior to my rental was not conducive to a neat store but the floors were dirty and sticky. When I picked up the truck the store's printer was not functioning so the paperwork was transmitted to my e-mail address. I asked which truck was 'mine' and he essentially said, "Look for the number near the front of the truck." I couldn't find any numbers that matched the key ring so I took the truck that opened with the key. Unfortunately I could not open the paperwork, but that is not your concern. Still paper in the hand would have been better. When I returned the truck the store clerk (not the same one who checked me out) had difficulties calculating the charges. I photographed the odometer at pickup and return and there was 30 miles different. She initially charged me for 60 miles of travel. She gladly made the correction, but the error should not have been made in the first place.Phillip W.
Protective moving pads ordered online were not in the truck. Uhaul location told me to go to a different uhaul location to get them if I wanted them. So much for the uhaul guarantees. Truck was also dirty, had to sweep it before I could use it.David Q.
The cargo van was dirty and was parked far. It was not even accessible to perform the check in properly.Kiran P.
I was told by employee at store they don't want to deal with uhaul and we're working on getting rid of uhaul at their gas stationpam B.
Drop off instructions didn't say it was at a Dairy Store. Clerk was okay.Alan J.
All goodjohn O.
The woman helping us was really rude. She wasn't very transparent. She didn't tell us we had to fill up the tank or tell us where to park it. I will be going to an actual uhaul location next timeKatherine D.
I do not want to be negative, but this location should not even be in business. From wrong phone numbers, to not having the items ordered on-line, being sent to another location, and not getting any discount for any of it was very upsetting. I also was not the only customer having a terrible experience. It was several others in person , on a busy weekend. Keep in mind this is only ONE DAY out of the year. Horrible experience. I recommend visiting a location prior to booking, and having the details worked out through a legit UHaul storefront. Best, ---DDaniel S.
I have Rented from this location a few different times and I've always had a good experienceMarjorie W.
Go over to the Highlands Ranch location and learn how to do things right, like cleaning vehicles and treating customers with respect and courtesy. Also figure out how to check in a vehicle without charging the customer 4x's the amount. Otherwise, just quit doing UHaul services at this location, because the whole experience was the worst I have ever had with any business ever.Karen W.