Give the staff some training in how to do rentals.. make sure equipment is out of the snow before pick up and straps and ratchets are functioning properly.. poor serviceSteve R.
Moving Truck Rental in Lively, ON at Red Carpet Inn
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lively, ON P3Y1M7
Services dans cet établissement :
- Lun - dim : 5h am à 12h am
Heures d'ouverture spéciales
- 4/11/2021 - 7/1/2021: 9h00 am - 5h00 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lively, ON P3Y1M7
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The manager/worker had no clue of the rental even when i called twice prior to the pick up. My husband basically had to do the paperwork for her. He even had to go behind the desk to clarify issues. They were also not wearing masks and were very hard to understand. I also dont understand why when we arrived to pick up the trailer something on the computer came up about a rental in 2009 but never did when booking the trailer on the telephone. This time... our experience was not at all the service we usually have received in the past. Very disappointed!Angele M.
Waited over an hour for the my paperwork, due to slow network or computer, and the lady told me 3 times I was getting a receiver for my truck to pull the trailer. But they don't have them, she didn't understand English well enough. other than that trailer work well. thanksdenis V.
Ensure all people working the uhaul desk are knowledgeable about truck return procedures. In the end I just did it online.Kent M.
Very goodtenzind L.
Service was exceptional, very pleased.brian A.
Have someone who can speak proper English would be a start, have someone who can operate a computer would also be handy, someone who can take care of a reservation within less than an hour (very generous) This location had no clue what they were doing and it took over an hour and a half to get my vehicle which was already not what I had reserved.SYLVAIN M.
Business needs an updated computer system as it takes over an hour to complete paper work. Nobody takes care of the equipment as one lock for the sliding ramps was not working properly and kept sliding out. Manager at the end was most helpful but still took way too long to complete paperwork.RICHARD L.
I would strongly recommend UHAUL cancel their contract with this location. Not only did the agent refuse to get up and inspect the vehicle, they sent me all the way across the lot TWICE to photograph the mileage and gas level. They then told me they couldn't close the account while I was there waiting which I now believe to be a false pretense to bill my credit card $104.72 + HST for a fill-up charge (I assume he gets to pocket this money) while the gas was at the exact level of pick-up. Clearly a very untrustworthy place - Sudbury people - AVOID THE RED CARPET INN in LIVELY if you don't want to get ripped off and called 'Sweetie' by a misogynistic thief!BARBARA R.
Very disorganized I returned the trailer before the return time Uhaul called 2 days later asking why I didn't return the trailer yet The rental process was also disorganized I called uhaul direct placed order gave info and set up pick up time All had to be redone once I arrived to pick upMichael H.
Great service. Came in a bit early with no hassles. Brought the truck back early with no issue. Truck was terrific! Drove well. Overall very happy!Carey L.
Your central business and the pick-up location appear to run a scam whereby you can each point the finger/lay blame on the other one. The truck I had ordered some ten days previous ...had been mysteriously ordered to Southern Ontario just the day before I was to pick it up. The replacement(smaller truck) I was the offered was out for repairs...and the next one was locked...and so again I waited while the combination was found. We are now at least an hour behind schedule as these unanticipated "glitches " are resolved. Then my packing blankets have to be found ...and the lack of the pre-ordered moving dolly has to be addressed. More time spent picking up what I've contracted for ...rather than actually moving. When I finally got the vehicle and arrived at the moving location...upon closer inspection...I had to clean up the interior to make it suitable to transport items. Apparently you don't follow your own policies...there is a $25 dollar extra charge for returning the van if it hasn't been cleaned out. SO WHICH IS IT....do you not bother with that charge ...or do you take the money ...and not bother to then clean the damned van? I was forced to engage an extra vehicle(not from you) to deal with the shortcomings. I also managed to get more help. When I returned your van the gentleman behind the desk (same person as in the morning) was more amenable to listening than in the morning and tried to be more helpful. But it had all made for a very stressful move. I would rank your service as ABYSMAL ...and would never recommend it to anyone...not even an enemy!Edward G.
This is my confirmation email, of my order for the truck I booked. Dear KAREN GARRARD, Below is a summary of the order you placed on Monday, March 12, 2018 and what you can expect next. Additionally, we have set-up a free resource page just for you at uhaul.com , which provides helpful information on your move. Rental Equipment You've selected a 10' truck for your move. Your preferred pick up location on Saturday, April 28, 2018: 1st Rate Auto Sales 1237 Kingsway Blvd Sudbury, ON P3B2E9 (705) 419-1105 A U-Haul representative will contact you to schedule you at the most convenient agreed upon location with available equipment. If, for any reason, you need to make changes or cancel this reservation, please visit your account at uhaul.com by Friday, April 27, 2018 . The day before, the truck I booked 6 WEEKS prior was changed to a 15 ft truck and pick up was changed from 7 minutes away to 20. This was unacceptable! But at the time I did not have a choice. Will I next time, or will I have to choose another moving company? Karen GarrardKAREN G.
UHAUL provided an upgraded vehicle for us at no extra charge when the one we had booked turned out not to be available. Equipment was great too. Thanx for helping make our smooth move!!PAUL R.
The lady filling out the paperwork kept complaining about the computer. I had booked it for 10:00 am and didn't get out of there until 11:30. Not acceptable.cathy Y.
The service was awful, we waited for over an hour to obtain our rental truck. The customer service agent could not work her computer properly and had to have a customer help her. We also were not informed of all the costs involved in the rental so were left to pay a bill higher than expected. Suffice is to say we will not be renting from uhaul again.MICHEL C.
If you are doing online uhaul rental you can not get a short notice rental because they state that they/representative will get back to you after going through the application/rental/payment within 24 hrs.So if someone needs a quick rental item you have to call it in & talk to uhaul Rep to find item & which location will have one available. It should be visable & stating this fact on uhaul site so applicants won't waste time going through rental process online.Better to use the phone service.which I did & the Rep found what I needed/pickup location quickly with no waiting time. Picked up needed trailer & on the road within 2 hrs.DEL V.
The experience was very good!Camille L.
Very polite and helpful gentleman and female. They were very welcoming and helpful and completed drop off with no hick ups or issues. Thank youKurt F.
Very friendly - great serviceDenise M.
Very poor customer service in trafficking. The woman at the Red Carpet was kind and patient however she was given the run around in trafficking being sent to every province for assistance beside Ontario. Our pick up time was 8 am and didn't get to leave the depot until after 10 am. We had packers hired for 8:30 am and they had to wait over 1.5 hours at our cost.. very upsetting and costly. I've used uhaul before and have to use it again on June 1st and am apprehensive to do solewis L.
staff need to know how to serve clients. It took me over an hour to get the paperwork done. I had to dig the trailer out of the snow to get it at 1030 at nightGUY T.
I had 30 furniture pads ordered and the didn't have ready for me. I had to find another location to take my pads. The auto transporter was buried in snow and with ice all over it. Next time would be good if all equipment are ready by the scheduled time.Felipe T.
Did not get what I ordered. Could not get the only trailer on site until Uhaul itself got involved due to a lame computer system. Nothing but a big hassle. Improve the computer system.Richard L.
I called prior to drop off to ok location change, nothing but rude and dismissive attitude, I am also pretty sure they overcharged my credit card. Will never use them or recommend them again.JOHN S.