My U-haul was not available. First...I rent The same week every year...a 26 foot truck...couldn't even rent one...so I had to get a 20foot Went to pick it up and it wasn't there!!! No truck!!!! I needed At least a 20 foot truck. I've never ever experienced this and the place I rented It from could've cared less and said I had to call uhaul. I called u-haul and was on HOLD for OVER 40 minutes and then they hung up. No call back nothing. Worst experience everCatherine R.
Moving Truck Rental in Lockhart, TX at JR's Auto Glass
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Lockhart, TX 78644
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4 Average Customer Rating
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Your online system totally sucks. I went to pick truck up and your online could not find me even after I did your troubleshoot and allowed to be found. Luckily JR was at the location. He took care of situation. I prepaid $212.13 online -invoice #24858041 which you took out of my account on 4-2-2021. JR looked it up on his computer and as he was working on it everything on screen disappeared He had to start over with paper work generating invoice #91695911 and it would not let him finish without him running my debit card for $201.30 which you took out of my account on 4-3-2021. Now I have paid twice for the same truck and I fully expect a refund pretty quickly. Upon returning the truck your pice of crap online system again could not find me. JR went above and beyond to accommodate my needs but your system is indescribably idiotic and customer UNFRIENDLY. If I ever use u-haul again it will because of JR and not U-haul's system of double charging and online system completely useless. Please get back to me as soon as possible on when to expect getting one of my double billed charges back!!!! Thank youTerry V.
Awesome service. Thank you John.Marty M.
Everything was fine BUT the online reservation process was annoying/frustrating. I wanted to hire a trailer - not have every other service forced down my throat. It would have been nice to have it listed on the side and let me have a choice rather than force me to find my way through a maze with as many obstacles as can be thrown in my path. Very nearly lost me !William P.
The mobile app did not work well 2 hours to rent a truckJames D.
Have vehicle at the requested location. We received a call 10 minutes before closing which didnt give us a lot of options to look for a closer location to pick up rental in a different city.Jeffrey F.
I Had trouble trying to call the location. When I got there the rep. said that the u-haul phone line was down. That was understandable after she said that. However I was a little annoyed about that. Not their fault though.michael C.
I filled up the tank past where it was required and they still charged me a fuel charge. They didn't even tell me they were going to charge me so I left thinking everything was fine. The only way I noticed it was by looking at my credit card activity online. I am NOT happy with that. One good thing was that the return took less than 5 minutes so I was in and out.Esther S.
We waited 1 hour on the phone with customer service to get the lock box code (despite having done the online check-in prior). After 1 hour on the phone, we became aware that the location had not set up the particular truck we had rented for 24/7 pickup and were given a different truck. At the time to return the truck, we had additional charges for furniture pads that we did not receive upon rental, so we had to dispute the overall final charge. Luckily, we still met our goal of moving, but it's a miracle considering all the hurdles we had to jump to rent and return this truck. 10/10 would not recommend.Marcus S.
When I picked up the trailer, the back door was opened and there was debris all inside the trailer, dirt and leaves. After signing my agreement letter and given my copy of it I was told where the trailer was parked and I had to life and install the trailer onto my truck hitch myself. The driver side lights on the trailer didn't work. Not the kind of service I have ever experienced from a Uhaul center.Steven L.
Have the equipment available that fits the customers need. I had to get a trailer that was bigger and more costly than I needed. There were trailers near, but could not be dropped off locally. Don't like having to pay for more for a lack of available requirement. Uhauls fault not the local agent..Ben P.
Figure out a way to allow customers to complete their transactions picking up the trailers and trucks completely online. It would be simple to doGene P.
Pick up was perfect! Polite, helpfulMelvin C.
I reserved a utility dolly and an appliance dolly. The girl told me they didn't have an appliance dolly. I asked why I was allowed to reserve one (at least 2-3 weeks earlier) if they don't have them. Her reply â€œI don't know...I'm sorry.â€ She told me to look inside the truck and if there weren't any dollys to come back in and tell her and she'd find me some. In the end, her mgr looked in another truck and found an appliance one! I had called the day before to confirm my reservation and was told the trucks get sanitized between rentals. The truck cab had food particles and a q-tip in it so I reiterated I'd been told they are sanitized to which I was told by the man â€œWe try.â€ I said there's a difference between doing and trying and he explained they're out of Lysol spray. WTH?? They didn't walk me out to go over the truck- she told me to find it per the number on the key and take pictures if I saw anything wrong. HORRIBLE SERVICE. I will never rent there again!Karen T.
I never received the tool I rented and I got charged for it and when I left and got to a gas station before I left town I noticed the oil life was real low I checked the oil and it wasn't even showing on the dip stick at all I had to add 2 quarts I tried to call Location and they would not answer the phone I called two days in a row and i still didn't get ahold of anyone.Ashley P.
Place didn't have dolly we requested. Didn't tell us till we got there. Told us it would come off our card when we turned it inGinger J.
If you had employees that knew there job in your call center it would have been great but your people tried to tell me to return the trailer to New Braunfels which was never told to me ever my contract said Lockhart they told me I could not drop it off there because they were not able to accept it for could not grt in the gate there is no gate your people need to know there JOB!!!!!! There is much more but I am tired of typing.Robert C.
Employee(only one) not on site for pick up, (had to wait 30 minutes past scheduled time), then not on site when bringing it back(another 20 minute wait). Also busy with another customer & said to leave the key & he would process it as received but didn't do that for 2 days. Had uhaul call me about it because it â€œwasn't returned as scheduledâ€. Uhaul had to actually reach out to actual owner of the business there to get it done. I will not be returning to this location for another rental, i would rather drive further and have it go as scheduled than deal with this placeTiffany S.
Explain before a person reserves equipment if it is availed on location. I reserved the truck two,days ahead of time and even the person working there showed it to me and explained even when they would be closed it would be ready that Saturday. I checked the next day Friday at the same location the day before I picked it up and again the said they had the reservation and it would be a Available even when the place was closed. It wasn't and it took more then a hour to find another's. I will never use this type of service fro up haul again. Get you act together. I will tell others the same story. Don't use the app! It sucks!Gilbert G.
THANK YOU SO MUCH!!deana H.
Keep up the Good Work! Thanks for the support and help.RICARDO O.
Friendly and helpful at drop-off.Matthew C.
JR was really friendly and helpful.MARK M.
very great servicePAMELA B.
These guys go above and beyond to take care of their customers. Recommend them hands down over anyone else!Javier Q.