I have utilized earlier U-haul facilities twice last year. I had a very good experience. This time, the gentleman at the reception was not well trained. He was required, as per his statement, an I-Phone instead of an Android phone resulting in releasing the van to us. He did not have access to release the van in time. We waited for some time. In the meantime, he got guidance from his manager over the phone. But he ignores his fault and did not allow us to deliver the van to another spot and counted the billing time from the original booking time and benefit of extra miles by dropping at the same place of picking up the van. But still, U-haul is the best service and I will use it from another spot and never ever from this spot unless I knew that the concerned person had now been fully trained.Laeeq A.
Moving Truck Rental in London, ON at 1st Class Auto Detailing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
London, ON N5Y5N7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 6h pm
- Sam : 9h am à 3h pm
- Dim : fermé
One-Way and In-Town Local Rentals in London, ON N5Y5N7
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 2,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The location has nothing to do with, asked for a truck from Windsor to London, one way They found a truck in Chatham and promised me I won't be charged for the extra trip but now I'm being charged extra for gas on the extra trip and for cleaning of the vehicle that I left in same state I found it inJanusz K.
Just explain what the per mile charge is and how many free miles are included. However good service.GEORGEC R.
Not professional. Try to add insurance without explanation, feel like dealing with tough used car dealer...twol dollyes on the truck even thogh never requested or rented so took space. Milage charged when pick up not after. Treat customers like I suppose to know everything no explain or short answer for questions so need to ask again. Took my drivers lisence on his personal cell phone without explain.WOOSANG H.
No in person help. No writing instructions (not even a sign to let client go online website- I took an hour to find out what I have to do).DOAN CHUNG T.
The staff is not helpfulJOHNNYSOSA S.
There was no wifi so the owner haD to email me a link to enter my drivers license and then i entered it myself. Took about 15 mins to get that done. There was no walk around done before or after th rental. The door handle on the drivers side was broken so i had to climb over from the passenger side. The truck had a couple of service lights on. There was a blanket and a dolly already rolling around in the back wgen i picked up the truck so i took a pic and told the owner. I was still charged $5 for each. Cant b bothered to go back for a refund. Overall a terrible experience.R-GREGG P.
Was charged for a cleaning fee of $25.00 for no reason. The only thing that I loaded into the truck was a couch. Both my partner and I had clean shoes, so there was no dirt. When we got the truck there was a parking pass in the cup holder, and the check oil notification was on. Owner did not review charges with me just took keys back and said bye.ALLISON N.
The place smelled like the smoke, the vehicle needed an oil change, they didn't have a 2inch hitch ball for the original equipment I was looking to rent and nowhere did it say I needed to provide this. I ended up renting a vehicle for 2 hours during the day and was charge an overnight fee. Very bad experience and will not be renting from this place againDAVID U.
We did not receive any notification that our truck had been sized down or that our rental time had been cut by 12 hours. The person working the desk was not wearing a mask, nor did he offer to wear one. I felt unsafe. Very unprofessional.KERWOODA G.
Poor guidance and poor response from operatorZACHARYANTHONY G V.
Staff displayed excellent service. Trailer was not ready because it recently returned and staff expidited the process to get it ready ASAPSTEVENJ M.
I swept and washed the trailer before returning and they fraudulently charged me a $15 cleaning fee. I will be leaving a Google review warning other people of this location - I would expect more ethical practices from U hualJOND W.
Attendants must be better trained on equipment being rentedTZVI R.
Excellent customer service.SAMI B.
Have a trained employee renting the vehicles. The staff member we dealt with had no training and was trying to do another job as well as rent vehicles. I felt sorry for her.Sharon R.
Very friendly service.ANGELCHANDIWA T.
Uhaul double booked my truck that I rented a month in advance. If it wasnt for this location pulling some strings, I would not have had a truck for my moving dayJACOBTHOMASJOYES D.
The hitch was rusty and seized, required wide-mouth pliers. No assistance with hookup or checking the taillights, etc. Will never ever rent from a non-U-Haul depot, the service does not compare and I worried about the equipment the entire rental.KRISTENELIZABETH H.
Drivers door broken, good for exit but had to crawl over from passenger side for entry. No gas in vehicle and was compensated but had to put $48 of gas in before meeting hired movers. Brawny Movers were fantastic, total professionals. Strong, skilled, careful and diligent. Best movers I've ever had.CHRIS M.
He given a very old vehicle with lot of complaints and over chargedCYRIL V.
The manager over charged me for the fuel even thou O filled the tank more than I had used. I also showed him the receipt as a proof and he didn't even bother to look at the receipt for the amount i paid. I would never ever walk into that place again and won't even suggest my friends to go there because that person is a cheat and number one racist.KRINA N.
The owner of 1st class auto detailing tried to scam me out of a 70$ deposit and ignored u-haul customer service calls when I complained over the phone. Went to 1st class auto detailing and dropped off the trailer after renting for 24 hours, he told me there would be an email from u-haul with receipt of the transaction. There was nothing until I called to complain and I had to return to the store, he then called me rude for inquiring about my deposit and blamed u haul services for it not being processed.BRODIEJOHANNES S V.
The price was so high comparing with other. The people who run that location is not professionalsamir T.
The dolly was not in the truck, the employee didn't care. Had to drive across town to pick one up. Lost an hour of our time and had to pay extra kilometers. Very disappointed and was planning on renting one again this weekend but re thinking it.Ken O.