The following is to file a formal complaint about your services. My drop-off location was indicated on my contract as 107 mount pleasant London. To my biggest surprise when I got there I was told that location was not certified for any returns. I was then told to return it to the location from which I picked it up (1100 commissioners rd E London). When I got there I found it closed on Sunday's. So I called customer services who informed me that I had to drop it off at the Colborne location. Once I got there I was charged for extra mileage. This is absolutely absurd!!!! Not only did the pick up procedure take over 40 minutes for them to figure out the process but in top of it I was given wrong information, made to drive around the city, trying to make it on time for 6pm but on top of it I was charged fir mileage. This has been an awful experience to put it mildly and for this reason I'm request a full refund.MICHAEL E.
Moving Truck Rental in London, ON at AE Furniture And Lighting
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in London, ON N5Z4W8
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please make sure all staff at this location is able to check customers in/out without making a few call to other locations for helpSTEPHEN P.