I specifically reserved a flatbed pickup truck, when I arrived at the shop Saturday at my scheduled time 12:30 pm they told me they extended the person's rental who currently had it and did not notify me, already off to a bad start. There was a regular moving truck which was unnecessary and probably ended up costing me more in gas mileage. Because this mistake in my requested vehicle another half hour was wasted at this point. The man at the counter told me because my return time would now be pushed to after hours due to the delay he told me no problem, you can return the truck in one of the spaces and return the keys to the lockbox. What he failed to tell me was that the entire auto shop lot and gates would be completely CLOSED before my return time, so when I pulled to return the vehicle there was no way of getting in. I managed to see a mechanic who was still in the lot after hours and had to argue with him for at least 15 minutes to convey that I was told to return the vehicle there, as well as my personal vehicle being parked in the lot as well. The mechanic was being somewhat abrasive and hands off about even letting me return the keys to the lockbox even though that is what I was instructed to do. I would give the experience 0 out of 5 stars if I could, and will ensure I warn as many people as I know in the area to stay away from this location.
Gregory B
4th Street Auto and Tire
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Long Beach, CA 90802
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- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Please make the check in, equipment review faster. I was already mid-move when I received the text message to do an equipment review.
Mark WGuy working there was great. Respectful, quick, communicative. Would come here again.
Mac HSuper fast and easy say if you do all online and add your documents in advance make's check in a breeze. Super friendly staff. Will definitely recommend and use in future
CHRISTINA AGreat service, good experience
Noor H