The lady at Big City Auto Body was rude and unprofessional. She was yelling the whole time and made me feel like her slave and not a customer. That lady is not happy with her job. I already set everything up online and scanned my driver's license, all we have to do is pick up the truck. When we got there the lady redo a whole new reservation so it took another 30 minutes which is unnecessary. That lady needs training in customer service and familiarity with the Uhaul online check in.
Jon Perroni
Big City Auto Body & Towing Service Corp of NY
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Long Island City, NY 11101
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The UHaul van itself was fine--exactly what I expected. Big City Auto, on the other hand, was awful. The place is filthy, literally like a hoarders house. There was no restroom. The service was unpleasant to an extreme. Gruff, defensive, angry and unhelpful. Never left their seat, behind a glass window. Didn't say hello or goodbye or thank you. Instead, grumbled and growled. I previously rented from a UHaul elsewhere--in that case, it was a UHaul owned location--and had the opposite experience. I could never use this location again or recommend it.
Richard PinsThe reference check. Please provide at least 48 hours notice so that people have time to reach their references
Rebecca GuerrierLike other reviews have said, the staff was disorganized and did not have very good customer service. The van had mud all over the rear and the inside wasn't super clean. Otherwise the van worked fine. Had to go to Woodside for storage units later anyways, MUCH better service there.
Norman Hill JrAs other reviews of the location on google maps indicate, the woman who runs the place is absolutely awful. Maybe the most miserable person I've had to interact with. Yelled at me and disrespected me when I picked up. If U-haul has any care for customer experience you should really look into this, totally unacceptable.
Tyler Marlowe