I felt like I was treated unfairly in my experience with Uhaul and the company I rented from. The person who made the reservation set my pickup time for 9am but the store didn't open until 10am. Told me I had 4 hours to move my things but had to be back in 3 because the pickup time was wrong. All usuals was reserved at that time and couldn't get an extension. I called because I was running behind the rep told me that I wouldn't be charged but they still charged me for an extra day. Not pleased at all. No good customer service.natasha T.
(U-Haul Neighborhood Dealer)
Pour nous contacter
Louisville, KY 40216
- Du lundi au jeudiDe 9 h am à 6 h pm
- VendrediDe 10 h am à 5 h pm
- SamediDe 10 h am à 2 h pm
Heures d'ouverture spéciales
- 3/27/2023: Fermé
- Retour client 24 heures
Services dans cet établissement :
One-Way and In-Town® Rentals in Louisville, KY 40216
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Camions à vendre
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
The seat belt was buried under the seat, the heater only came on when you were accelerating. The man I recruited the U-Haul to said he would put in an order for it. I did have to drive an extra 40ish miles due to it being a "rotational" vehicle so I couldn't drop it off at a closer location. Other than that, it did the job.Tabitha P.
Have a clean truck but overall the experience was niceWanda W.
I would like to say that the store clerks/employees were friendly and courteous, so it pains me to leave this review. Drivers side floor had some dried mud on it, the windshield was half cleaned/a quick wipeâ€¦ major streaks across it that showed way more in direct sunlight. My rental was reserved from 12:15-4:15pmâ€¦ store closes/closed at 3pmâ€¦ is this considered after hours? Will I be billed for an after hours charge? Online reservation recommended moving padsâ€¦ this store does not have themâ€¦ clerk did remove that chargeâ€¦ luckily I found items to use for padding in our storage unit. This is a community Dollar Store, so I'm guessing they don't have the space to storeâ€¦ at the least, furniture pads which is a necessity.Lou C.
I ordered a utility dolly but the location didn't have it. This is a continuing Uhaul issue... Uhaul needs to find a way to better track where their equipment is and is not as well as a system to get the needed items to where they are needed!M Beth P.