Very friendly and helpful.Dina W.
Moving Truck Rental in Louisville, KY at Lock N Save Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Louisville, KY 40228
Services dans cet établissement :
- Lun - ven : 10h am à 4h30 pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 4/12/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Louisville, KY 40228
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
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The Dolly to tow the car was hooked up wrong. It was hooked up when I arrived I decided not to use the Dolly to later in the day. He showed me how to hook it up for later use. Had I taken it when he hooked it up or later when I hooked it up may have lost the Dolly and my car. He was hooking chains wrong. When I came the next morning to pick the Dolly up, Mr smart ass regional manager did not strap down the right front wheel and I drove over 250 miles like that. These two situations could have causes some serious problem.Frank D.
Refund my money for extra truck i was charged forErnest G.
To not change pickup time and location the day before moving. I'm glad I was contacted and able to adjust helpers schedule.Jerome O.
My truck wasn't clean, the equipment I ordered wasn't even availableLinda H.
great serviceAHMNAHT P.
Owner marked old dents...equipment still very functional.Donald B.
The person at the desk was very nice and helpful! I was not able to complete the on-line registration because it kept saying I was over 100 years old, but he was able to fix everything! Thanks so much!Marijo R.
No one was onsite when we arrived. Called the number several times and left a message. Had to call the 800 and have them track down the owner. The 800 number asked us to switch us to the Uhaul APP but couldn't get the lock box number. We waited an hour while paying 2 people who were assisting with the move. We were also overcharged...quoted $75 and added insurance $28 and offered us an extra day to return but we didn't need an extra day yet we apparently were charged for insurance for Friday 5/29.Zachary S.
Very friendly gentleman and helpfulVernon T.
The equipment was clean and well maintained except for how the vehicle ran. Several times I almost rear ended vehicles when I put my foot on the brake and the RP m's continued to climb almost to Red Line. I thought it was because of the cruise control but several times the cruise control was not even on and it happened. I was very happy with how the vehicle handled, Other than the engine revving, and the ease of loading and unloading will recommend to allTim B.
Have a designated drop-off lot for U-haul trucks.Mike K.
I chose to pick up my truck with the UHaul app. What a mistake. The app is HORRIBLE. Feel free to call me at 5028079339 to give you the details. With the app, it took me almost 20 minutes to drive away in my UHaul truck. Normally, having your representatives check me in takes about 5 minutes. As an IT professor, IT professional, and IT editor, I highly suggest you redo your app. Fortunately, I chose to turn my truck in to Matt, the manager of the UHaul rental. Matt's friendly and helpful attitude made up for all of the horribleness of the UHaul app. If you intend to have your app replace humans for check out and check in, you need to read the history of Circuit City who went out of business when they did not realize that people ARE your business. As a person who has rented over a dozen vehicles in the past 15 months, I can assure you that UHaul's friendly representatives are why many people return to UHaul. They establish a relationship with the customers, something that is missing in this Internet connected world. To be clear, Matt was AWESOME. The UHaul app was horrible..Terry K.
Matt was very easy to work with!Edward E.
Sent to loc we could not even find! Then while trying to turn around the trailer broke. tPamela M.
Don't call a person who has a reservation for four days and ask if the rental can be returned early. Not acceptable or professional. I also had a choice of four locations to drop off the trailer rental. Also, the records show that the trailer was dropped off this morning. That is false and incorrect. I dropped off the trailer yesterday at 2:55pm and was greeted by an employee asking me to hang out for a minute. There were other customers I believe. I waited fifteen to twenty minutes before someone showed up, who happened to be the location owner. He wanted me to unhook the trailer at first which was not acceptable, I paused briefly and the owner then offered to help. He asked about the condition of the trailer and asked if I had any problems. I said the trailer was great, operated great, and was clean. The owner was polite and friendly.Jason V.
Everything went great! Matt is wonderful to deal with. He gave me a fantastic deal on a storage unit as well. I am coming to him for all of my future U-Haul and storage needs.TERRY C.
Dropped off after hours. Had no interaction with personal so not fair for me to comment either good or bad.Christopher I.
Warning INSPECT your equipment closely. U-Haul is not concerned with your safety or well being. They are only concern with the money they can get out of you. Sorry company.Randall B.
I could not use the Uhaul.com site to drop off my keys and Van. The place was closed. So We called the number on the door and left a message and the person called us right back within 30 seconds. He walked ya through what neeed to be done and where to park the van. He was very kind and helpful and called us after hours. I was UBER Impressed. Thank you.Lynn H.
I can't remember his name, but the man that helped me was extremely friendly and helpful. Will definitely Use this location again if/when I need to use a truck.Shane R.
I rented a trailer was given 4 days to get to my destination for a certain amount I asked the people at the U-Haul at Fern Valley in Louisville Kentucky if I turned the trailer in before the four days is up is the rate cheaper I was told yes I would receive part of my money back so as soon as I got into Oklahoma City it was midnight on the next day it took me an hour and a half to get a drop off point and to get logged in so it was around 1 1:30 something like that to return the trailer several phone calls several attempts on the website couldn't get it to take the police showed up at the U-Haul place as I was trying to get the website to work for me because it took me so long to set there once I got a lady on the phone to just check it in I left went by later that day to get a receipt to check and see if I was charged less and was told no that the U-Haul on Fern Valley Road in Louisville Kentucky gave me the wrong information if I had known that I would not have been sitting there at midnight trying to turn the trailer in would not ever recommend Uhaul on Fern Valley Road in Louisville Kentucky again or would never use it again myselfMichael T.
Great customer service, very helpful and convenient.christopher H.
Very helpful, explained everything very through, Double checked all trailer hookups and ensured that all lights and brakes were functioning correctly. I would definitely rent a U-Haul product from this location again!!!!!Steven J.
My experience was horrible. I reported this Friday and I am still waiting to hear back from someone. You all cost me another 90.00 because you were late. And the staff is unprofessional.LaShondra L.