Staff had never checked out equipment before. Process took 30 minutes and was not complete when told to leave. Found out hours later that wrong truck was provided. Staff had no knowledge of appliance dolly nor any available despite corporate guarantee after reservation in worthington mn was not fulfilled and had to travel more than 30 miles away to new pickup destination despite reservation being made weeks in advance.
Emily L
Super 8 Luverne
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Luverne, MN 56156
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- 3,0 - Cote moyenne des clients
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Service was great, but just didn't have the equipment I requested available. We got switched there from the original location we checked out
Angie JSign in was terribly slow. Had to ask person in charge 3 times before verifying the size truck we had registered for. She was training another gal so it took forever. Don’t train your employees on the customers time. This happened at Luverne location. We originally registered at Pipestone Mn location and He gets 5 stars from us!
WARREN SI didn't ask for the insurance and I wasn't asked if I wanted it but I was charged for it. I didn't find this out until I drove for almost an hour to the nearest place to pick up the trailer and I looked at the contract. I noticed that there was an extra charge of $40 for it and then when I asked if they could take it off because my insurance covered it, I was told she didn't know how and that I had to call U-Haul. As luck would have it I didn't have my phone with me and had no way of calling anyone. I would think that if you're going to rent out someone else's equipment that you would be familiar with their documentation and be able to answer questions and change information if it's incorrect. She told me that she didn't mess with any of the forms and wouldn't change anything that was already entered on the contract. If this is how U-Haul conducts their business, you can bet. I'll be sure to never be in a bind where I need your services again.
Kelly RPoor cell service made online return absurdly long. There was no dropbox for the key, and the business did not have an attendant at the front desk.
KENNY H