The keys were not clearly explained where the keys were located. After several texts with an agent, we found the keys. Then we found the window was left down and it had rained the night before. The seat was soaked, the floor and door was filled with water. Made a very uncomfortable ride. Also there was a stone chip and small crack in the windshield. Overall the truck preformed like it should have, but prep and instructions were lacking.Mike M.
ASM Auto LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Malvern, PA 19355
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Only issue is that the location does not allow in person pickups before 9AM. And in my case I could not pick up using my phone because the equipment had not yet been checked in from weekend usage.Charles V.
The van was not exactly clean, with crumbs and an old napkin in the cabin, but it was not a big deal. The problems we had were with the app and self-checkout. Despite using the Uhaul app and having location set to "precise" and "while using", the app said that we were not in the right location even though we were and therefore we could not proceed with the checkout process. I had to wait on hold for 2 different Uhaul reps. Each was nice and helpful with the second getting the problem fixed and the van checked out, but the process took an hour. Then, when we were returning the truck the photos would not upload. It kept asking me to take them again and not proceeding to the next step. I tried 3 times, then the app crashed after "spinning" for a long time and when I logged back in the "return my truck" option was gone. I had tried with cellular and wifi. I, again, had to contact customer service to make sure out truck was checked in. It was pouring rain, so taking the pictures 4 times (once on my phone in case I needed to send them later) and not having it work was not really fun. No one was on location at the pickup address because it was Sunday. I'm sure it would have been easier if we had rented the truck in person. The van worked fine.Christine R.
The location was un-manned. Cannot tell if they recorded the return of the truck because the app was not working correctly again. Required 2 phone calls and still have not received confirmation of truck return. BIG LET DOWN WITH UHAUL!James L.
I had a really disappointing experience. I booked a van and went to the location that I booked, and the equipment was not available so I was supposed to be at another location. No one even called me to tell me that it had been adjusted. Then I got to my correct pick up location and the app wasn't working. The auto shop was also closed so I couldn't even ask anyone for help. I tried to call the service line and wait time was 15 minutes. The entire pick up process took me 90 minutes, which put an awful start to my day considering I still had to move my entire apartment. I would not recommend this service again. Even as a young person who is tech savage, the app is really disappointing. I can't imagine how people without smartphones feel.Nora A.