When contacted by Uhaul was told i could pick up trailer at 10 am. Well at 10am not open, Called number only to be told they would not be open till 1030am because they were at church and would not come in early. My appointment pick up was at 10am..why did i need to wait?????Stephen B.
Moving Truck Rental in Marion, IL at Route 37 Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Marion, IL 62959
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 8h30 am à 3h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Marion, IL 62959
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My biggest complaint is that I was at the location a few minutes after 5 & nobody would answer the door. I cleaned out the trailer I rented , parked & unhooked it. Took the appliance dolley around back so nobody would steal it & knocked on the door again with no response. My truck is kinda loud for it to go unnoticed. And then it also seems that the rental price quoted is NEVER the price paid. That's super irritating, especially when the mgr won't acknowledge me.Robert B.
Awesome service!Randy F.
In 10 degree weather he was out there loading the trailer on for me! Awesome job!!Cory O.
To start, I asked for a personal call the day before to confirm equipment and pickup. They did not call. Morning of pickup the location did not show up so I had to call direct #. They put me through to the local manager. She was wonderful and so helpful. There was only 3 trucks and a pickup at this site. My truck was parked away from from the rest. It should have been parked right at the building. There was plenty of space. Next, the equipment I asked for was not in the truck. No hand cart, no blankets. Next, the keys, trying to get to them, I was told they were in box 2. It would not open and when it's in the low 30's outside and your handling a steel lock trying to open it, it's a pain in the butt and not fun on the hands. That wonderful lady that was on the phone with me told me to go sit in my car and stay warm and she sent her husband up to help me. It turns out the keys were in box 1. Then a employee shows up. He did not get in a hurry to help us out. He went looking for a hand cart and blankets. I want a doz., got 6. I never got the handcart. I was not charged for either. Good thing I had some blankets I could use. When I returned the truck, the guy was still there, but never went to check truck. I did no damage, so all was good there. I ended up only using 14. 2 miles instead of 25. Also he is saying I returned truck with the 1/4 tank of gas th6was in it when I picked it up. Well, I put in $ 18 as soon as I got to town. So I returned it with just over 1/2 tank of gas. I just feel like that location did not take the time to follow up as I asked, nor did they care enough to provide the equipment I asked for. That's not how to run a business.Frances A.
The owner of this location is very responsive. He is also quick to fix something if you tell him something is wrong.Tiffany B.
The man who helped us was very polite and helpful. I chose this location because of positive reviews I had seen and now I can say that I agree with them.Bruce D.
Jeff was very helpful in getting the trailer hooked up and with directions on use. I have rented from this facility many times over the past couple of years and he has always been great and have had no issues. Couldn't ask for better service.Connie R.
Nothing to improve on. He was very helpful and knowledgeable and made me feel comfortable with pulling a trailer before I left.Kevin C.
Only problem was driver side mirror would not stop moving. About every 100 miles I had to get out and tighten it up. Other than that it was a great experience. Truck ran and drove very good.John B.
Jeff was great! Extremely helpful, very knowledgeable, professional and personable! He was willing to help adjust times to accommodate, even though I didn't end up needing that, it was nice to have it offered! Would highly recommend Jeff and his location in marion. ????Kay G.
When I asked about moving blankets he said "Yes I can rent them to you for $10" I was not told there were blankets already in the truck that I would have used, saving myself 10 bucks. I felt gouged. Otherwise a good experience.John D.
Great service!!Bianca J.
Since we have been disappointed with U-haul as a whole we will not recommend any location. Marion facility was great!Robert W.
I had special help from Joe Smothers. He made my experience with U-Haul a great one. I don't plan on moving anytime soon but I work at a job that a lot of people move around. I will definitely tell them how much help Joe was. Thanks Joe you were great help!!Kevin S.
Quit "re-entering" reservations, and "accidentally" leaving additional fee based options "checked". This is a deceptive practice, I have been over charged my last four rentals. (This is the only rental option in my area.) And the Representatives that "will call within 48 hours" never have.Tracy N.
We've rented a lot of U-Hauls over the years and this was by far the best service we've ever experienced.Willard W.
We often you U-haul with out business moving clients. This was not a good experience. The truck was smaller than it appeared in the picture and we were charge a cleaning fee which when I called was to be removed but I have not seen that new bill yet. Also, client said when she went to pick up truck the worker appeared to be drunk. We will not be using this location again.holly P.
The woman that helped me with my reservation was the absolute best I couldn't have asked for a better person. The man was absolutely great also.CASANDRA J.
Someone had been smoking in the truck so it stunk like smoke. Then I had to wash the windows because they had so much smoking film on the window when the sun hit the window you could hardly see through them. Other than that the experience was great.Nathan C.
Although most of the truck was clean, there were very old cookies found behind and under the seats. Also, while we didn't notice during checkout, at our first stop both right tires were severely low on air pressure. In fact, the "inner" tire was nearly flat.keith P.
They stayed open late for me as I was coming in from out of town. He was very helpful and concerned that I get everything I needed to make our move as stress free as possible. Awesome Guy!Kimberly T.
Owner (Jeff) very personable, accommodating and professional. If I ever need U-Haul services in Marion, IL area, will definitely use this location. He called day before return date with very good and concise driving directions and hours.Thomas L.
Jeff is incredible to work with on a consistent basis... we established a business relationship in July 2018 on an ongoing basis....would highly recommend for your UHaul needs!!....frank S.
Jeff was really helpful. We had reserved the 20' truck, and Jeff had it pulled up and waiting for us. My husband then decided to up grade to the 26' truck and Jeff was very helpful. I would recommend this Uhaul location to anyone.Richard J.